IT Facilities & Systems Owner

Job No: 105950822
Location: Fortitude Valley

How you'll make a difference... 

As a Systems Owner at TechnologyOne, you'll be working within an exceptional team that prides itself in delivering amazing solutions and support experiences to TechnologyOne staff members. 

You'll drive projects that deliver continuous improvement to a portfolio of systems, as well as ensuring successful delivery of front-line support, to internal stakeholders   

As a true partner and advisor to your stakeholders, you will enjoy a variety of activities to service and enable the business, building relationships, gaining an in-depth understanding of how our business works and the impact of your role, so you can go above and beyond in the delivery tasks.  

What you'll be doing... 

  • Delivering system projects and changes, acting as the subject matter expert and project lead 
  • Establishing roadmap of continuous improvement projects, working with vendors and internal stakeholders to assessing business benefits, costs and timing 
  • Driving preventative reviews and audits of systems, processes, access, safety and environments 
  • Acting as resolver group for help desk ticket escalations, changes, and incidents 
  • Driving process and operational improvements and standardisation, managing incidents and address the root cause of problems  
  • Working with the Help Desk team leader to train and coach the Help Desk team, ensuring quality operating procedures and knowledge base for the assigned portfolio of systems 


Your talents... 

  • Proven experience in Corporate Support, Operations or Facilities Management 
  • Vendor management and strategic procurement experience desirable 
  • Demonstrated experience in delivering end-to-end improvements or solutions, including scope management, budget management and vendor negotiations  
  • Aptitude for systems thinking and problem solving, and being able to apply knowledge from one domain to another with ease  
  • Superior stakeholder management capability, with a focus on customer service, empathising and understanding your customers' requirements beyond the immediate request 
  • Experience in automation and room systems would be a benefit  

We value diversity and aim to create a vibrant and inclusive workforce. If you meet a number of the requirements (and not all), we encourage you to submit your application. 


Who we are… 

TechnologyOne (ASX: TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,200 leading corporations, government departments, and statutory authorities are powered by our software.  

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries, and a supportive environment. We double in size approximately every 4-5 years so career opportunities abound. Everything is about to change. Are you ready?  

We value creativity, innovation, and people with an entrepreneurial spirit. See us in action at Hack Day!  

Applicants must have the right to work permanently in Australia 


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