Housing Manager

Job No: 108726
Location: Surrey, BC

  • Challenge yourself by joining a rapidly growing company and finish each day knowing you have made a difference! 
  • Be part of an exceptional company culture with great employee benefits and a healthy work/life balance! 
  • Challenging and rewarding role for an experienced manager.

About the Organization

Since becoming a registered charity in 1992, The Phoenix Society's mission has been to encourage and assist British Columbians in achieving personal, family and community health, free from substance misuse.

Located in Surrey, BC and serving the Greater Vancouver and Fraser regions, we promote health and wellness in the community by creating inclusive learning spaces where participants uncover their strengths and realistically appraise their challenges. Then, they move to action planning with the support they need to advance toward fulfilling their life goals. As a result, some 82% of our participants finished the addiction services program, without returning to substance misuse.

We contribute much of our success to our dedicated and hard-working staff. Our close-knit organization values providing a healthy life/work balance, with numerous events for staff throughout the year and a compassionate leadership team, we ensure that The Phoenix Society is a place where you will value coming to work every day!

To learn more, please visit https://www.phoenixsociety.com/

About the Opportunity

Currently, we are looking for a Housing Manager to join The Phoenix Society's team in Surrey, BC.

In this pivotal role, you will lead all housing programs, which currently includes over 100 units of Transitional, abstinent based housing where you can learn the practices and programs available to residents at the Phoenix Society. You will also ensure program budgets and contractual deliverables are met and maintained and provide the required documentation and reporting.

Some of your responsibilities will include, but are not limited to:

  • Managing and planning the day to day operations of the Phoenix Society’s transitional housing programs
  • Ensuring that the operations of the Phoenix Transitional Housing Programs achieve a consistent high quality of services, programming, accountability, security and infrastructure that meets and exceeds requirements and expectations of the Operating Agreement with BC Housing Community Care Facility Licensing and the Ministry of Health Services – Mental Health and Substance Use Services and the Phoenix Society’s policies, procedures, and organizational mandate
  • Formulating or recommending changes to policy and procedures as needed in coordination with the Senior Management Team for the operation of the Phoenix Supportive Housing Programs
  • Monitoring the ongoing development, maintenance and evaluation of an effective application screening and assessment process associated with admissions
  • Managing complex residency issues and providing guidance and supervision to staff working with residents 
  • Promoting positive resident involvement in integrated services programming including education, employment, non-formal education, leisure and recreation programs
  • Promotes and maintains a welcoming environment; welcoming residents, guests and staff to our facilities
  • In cooperation with the Events and Operations Manager, directing and planning essential services such as reception, security, maintenance, mail, archiving, cleaning, waste disposal and recycling ensuring that the buildings meet all health and safety requirements
  • Assisting in thr preparation of budgets and work scopes in coordination with Manager of Events and Operation for contracted maintenance activities
  • Maintaining monthly and annual rent roll and balance sheet records, outcome and follow-up reporting, and required management information reports
  • Leading and directing all staff (including volunteers and practicum students) in achieving consistently high quality integrated services programming, accountability and infrastructure
  • Promoting a workplace culture that motivates and inspires residents affected by social marginalization due to problematic substance use, homelessness, emotional and mental health issues, and involvement with the criminal justice system to achieve stability and success in the areas of housing, income, employment, and quality of life
  • Coaching staff as appropriate to improve performance, increase job satisfaction, and achieve career development
  • Assisting staff in understanding how they operate both physically and psychologically as related to the overall organizational mandate
  • Leading and directing staff in developing positive collaborative relationships with partners in the buildings (eg. Fraser Health) and external stakeholders
  • Effectively promoting the Society’s Transitional Housing programs and the organization’s integrated services
  • Leading and supervising an integrated case management services process that creates, with the resident’s active participation, coordinated individualized service plans to assist participants in successfully achieving their goals in the areas of housing, employment, income and quality of life

In order to qualify for this role, you must have a university degree in social work or an equivalent field of study combined with at least five (5) years’ experience within a housing framework and at least three (3) years’ work experience in a supervisory role.

Please note, an equivalent combination of education and experience may also be considered. 

The successful candidate will also have:

  • Experience in Harm Reduction and Housing First practices.
  • The ability to apply trauma-informed practices to clinical care.
  • Strong collaborative approach to delivering and developing programs and services.
  • Proven communication and conflict resolution skills
  • Computer literacy with experience using Office software and central data systems.
  • First Aid/CPR training.
  • Criminal Records check for working with vulnerable populations.
  • A valid driver's licence

Our ideal candidate for this role will act ethically, have a strong focus on client needs and be able to act both independently and as part of a team. Leadership skills, the ability to make decisions and problem-solve are essential to this role.  

About the Benefits

In exchange for all your hard work and dedication, you will receive a highly competitive salary, dependent on skills and experience.

Additionally, you can look forward to the following benefits:  

  • Full medical and health benefits, including dental
  • Long term disability
  • Employer matched retirement plan after one year of employment
  • MSP coverage

We value the happiness of our team and host numerous social events, in conjunction with the community, over the year including seasonal summer BBQ's and Christmas parties, charity fundraisers, and lunches. 

This is a unique opportunity to join a team of a thriving and growing company, at an exciting time. Furthermore, you will enjoy being part of a working environment that promotes personal and professional growth in an atmosphere of trust, respect, and collaboration. 

If you think you have what it takes to make a change within our organization, please apply today!

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