Executive Manager - Practice and Organisational Excellence
Job No:
112331
Location:
Lismore, NSW
- Newly created executive position with a growing community organisation
- Work with a highly engaged, passionate team and finish each day knowing you have truly made a difference
- Competitive remuneration circa $120,000 - $140,000 plus super
- Performance-based incentives and salary sacrifice options will further increase your take-home pay
- You can choose to work in Lismore or Tweed Heads, meaning beautiful beaches and mountain ranges are both within driving distance, giving you the opportunity to live in paradise!
- Relocation assistance provided, if required
About the Organisation
Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 40 years' industry experience, Social Futures is a community service leader, striving to create change through their work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.
For more information about the wonderful ways Social Futures works with communities, please visit their website by clicking here.
About the Opportunity
Due to an exciting period of continuous growth, Social Futures is currently looking for a dedicated Executive Manager - Practice & Organisational Excellence to help drive continued growth into the future.
Reporting directly to the CEO, your key responsibility in this role will be to lead the organisation's performance by contributing to the organisational strategy and ensuring Social Futures' service delivery excellence is underpinned by a culture of collaboration, practice excellence, and continuous improvement.
With four direct reports each managing Quality and Compliance, Practice Excellence, Customer Experience, and Contracts and Relationships respectively, your day to day responsibilities will include:
- Driving the ongoing development of an excellent customer experience across the organisation via management of the customer experience teams and by leading the implementation of customer excellence policies, processes and frameworks across the organisation.
- Leading the development and implementation of a comprehensive quality management and compliance framework encompassing governance, monitoring and evaluation, and reporting.
- Championing the ongoing development of the Social Futures Practice Framework by ensuring practice principles are embedded culturally throughout all activities of the organisation.
- Leading the ongoing development of robust organisational systems of learning and development, aligned to the Practice Framework, to develop the capability of the Social Futures workforce.
- Driving the ongoing development and improvement of the organisation's planning and reporting frameworks and systems in order to enable improved performance measurement, monitoring, and reporting.
- Leading the development and implementation of a Learning and Development Community of Practice in order to promote collaboration and knowledge sharing as well as driving consistency across the organisation.
- Driving the development and implementation of a robust clinical governance system that will be used by all front line services.
- Leading the implementation of consistent and robust organisation-wide contract and alliance management systems which would include monitoring compliance with contractual obligations as well as reporting to funders and management of both sub-contractors and consortium members.
- Leading the development and implementation of a Branch Partner services delivery model which will be tailored to each individual service delivery branch and will ensure the provision of dedicated resources based on their unique requirements.
About You
You will hold a relevant tertiary qualification and/or will have relevant senior experience in a business management, organisational development or social sciences position. Previous experience in a leadership role delivering organisational-wide performance, practice and compliance functions is essential. An understanding of both the Human Services environment and best practices in organisational management are also required.
Your excellent communication skills will ensure your success in this role as you combine them with your ability to influence others in order to drive transformation, efficiency, and best practice within the organisation. Your ambitious and driven nature will be further complemented by your optimistic perspective allowing you to work collaboratively and effectively with a variety of stakeholders.
Please Note: Due to the nature of this position, a National Police Check, a Working with Children Check, and a current valid drivers license will be required.
All enquiries regarding this position should be directed to Employment Office - (07) 3330 2555.
About the Benefits
In exchange for your hard work and dedication you will be rewarded with a highly competitive salary of $120,000 - $140,000 (based on qualifications and experience), plus super.
You will also have the opportunity to earn performance-based incentives, and salary packaging options will further increase your take-home pay.
This role can be based in either Lismore or Tweed Heads, and relocation assistance will be provided should you be relocating for the position. These are some of Australia's most beautiful towns, with beaches, mountain ranges and national parks all within driving distance.
This executive role will truly give you the opportunity to contribute to, and shape the culture of, a growing not-for-profit organisation with an extremely bright future.
If you're looking for a leadership position that is guaranteed to provide you with satisfaction - Apply Now!