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Senior Program Manager (Local Area Coordination)

Job No: 112344
Location: Tweed Heads, Lismore, Orange, Dubbo or Bathurst

  • Newly created position with a growing community organisation
  • Work with a highly engaged, passionate team and finish each day knowing you have truly made a difference
  • Attractive base salary circa $110,000 - $125,000 PLUS super, performance-based incentives and salary sacrifice options
  • The successful candidate can choose to work from either Tweed Heads, Lismore, Orange, Dubbo or Bathurst (Tweed Heads preferred)

About the Organisation

Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 40 years' industry experience, Social Futures is a community service leader, striving to create change through their work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.

For more information about the wonderful ways Social Futures works with communities, please visit their website by clicking here.

About the Opportunity

Social Futures currently has an exciting opportunity for an experienced Senior Program Manager (Local Area Coordination) to join their team in Tweed Heads. While Tweed Heads is the preferred location for this role, there are options to work from Lismore, Orange, Dubbo, or Bathurst.

Reporting to the Executive Manager - Disability & Inclusion, your key responsibility will be to support the senior managers and their teams in the provision of high-quality LAC services that are compliant with the contractual requirements of the funder, the National Disability Insurance Agency (NDIA). With at least two direct reports and two or more indirect reports, you will also offer your support to staff in order to continuously improve service delivery

More specifically your day to day responsibilities will include:

  • Embedding a comprehensive knowledge and understanding of the LAC program, the NDIS frameworks and guidelines, and the NDIA legislative requirements into all of Social Future's operations, while also serving as the subject matter expert and a key resource for the LAC program. 
  • Building, fostering, and maintaining effective relationships with key NDIS and NDIA representatives, and the NDIA peak body, in order to monitor emerging changes to NDIS legislation and regulation.
  • Ensuring LAC program requirements are continuously reviewed and updated across the organisation to meet compliance and best practice requirements. 
  • Managing stakeholder feedback and complaints by immediately addressing and actioning issues in order to ensure a positive experience.
  • Providing effective leadership to LAC Workplace Trainers by working with them to develop yearly, quarterly, and monthly training plans that respond to organisational needs.
  • Supporting Quality LACs in order to ensure LAC work activities are monitored and audited effectively and issues raised from audits are addressed via training and other mechanisms.

About You

The successful candidate will have extensive experience in a leadership role within a similar industry. A degree in health, human services, management, or social sciences will be highly regarded, but is not essential.

Your comprehensive knowledge of the LAC program, NDIS frameworks and guidelines, and NDIA legislative requirements will serve you well in this role, as will your ability to work diligently and quickly under pressure in this fast-paced environment.

Your excellent written and verbal communication skills will enable you to work collaboratively with multiple stakeholders.

Please Note: Due to the nature of this role, a National Police Check, a Working with Children Check, and a current valid driver's license will be required.

All enquiries regarding this position should be directed to Employment Office - (07) 3330 2555.

About the Benefits

In exchange for your hard work and dedication, you will be rewarded with an attractive base salary circa $110,000 - $125,000 plus super. The successful candidate will also have the opportunity to earn performance-based incentives, and salary packaging options will further increase your take-home pay.

You can choose to be based in either Lismore, Tweed Heads, Orange, Dubbo, or Bathurst. These are some of Australia's most beautiful towns, with beaches, mountain ranges and national parks all within driving distance.

If you want to work with a diverse, ever-changing organisation where there is never a dull day, this could be the role for you. You will join a team of passionate individuals who strive to maintain a happy, healthy, thriving work culture.

This is an organisation with a bright future, and a position in which you can make your mark and instigate positive change. Apply Now!

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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