Product & Access Officer (NDSS)
Job No:
125143
Location:
Canberra, ACT
- Are you an experienced, flexible administrator with strong customer service skills?
- Join a well-established Not-For-Profit organisation making a real difference to Australians living with Diabetes!
- Attractive remuneration package up to $60,000 - $65,000 plus salary sacrifice options!
- Flexible working hours available in this supportive and highly collaborative team!
About Diabetes Australia & the NDSS
Established in 1984, Diabetes Australia is the national body for people affected by all types of diabetes and those at risk. They work in partnership with diabetes health professionals, educators and researchers to help reduce the impact of diabetes on the Australian community.
The National Diabetes Services Scheme (NDSS) was formed in 1987, and Diabetes Australia has managed the delivery of the scheme in partnership with successive Australian Governments since its inception. The NDSS aims to enhance the capacity of people with diabetes to understand and self-manage their life with diabetes through access to services, support and subsidised diabetes products.
About the Opportunity
Diabetes Australia has an exciting opportunity for a Product & Access Officer (NDSS) to join their Canberra team. This role is being offered on a full-time basis up to June 2021 as per the current NDSS government funding agreement, with extension subject to further funding.
Reporting to the Manager, Products and Access, NDSS, you'll be responsible for supporting the administrative functions of the NDSS Products and Access team, assist in monitoring and responding to incoming email / enquiries, and providing assistance for the National Helpline.
Your responsibilities will include (but not be limited to):
- Supporting State and Territory Agents, Access Points and Registrants;
- Engaging with the NDSS supply chain including CSO Distributors, product suppliers and other stakeholders as required;
- Assisting in maintaining data integrity/quality;
- Monitoring multiple inboxes, responding to or forwarding emails where relevant; and
- Reviewing and analysing NDSS Product transaction.
About You
To be successful in this position, you will have a demonstrated background in an administration-heavy role, and ideally have an understanding of the health sector, or experience in a government, health administration, or community pharmacy related role.
You will be a strong and effective communicator, with the ability to build relationships with a variety of internal and external stakeholders. You will be communicating directly with NDSS participants, and need to be empathetic to their needs whilst ensuring strict compliance with government policy, able to remain assertive but compassionate as you uphold these requirements, and have the resilience to deal with occasionally frustrated or upset individuals without taking this to heart.
Working in a small team, you must bring an organised, proactive and mature approach to this role, with a level of organisation and flexibility that allows you to very rapidly negotiate and respond to changes in focus. You will be able to assess and prioritise competing demands from multiple stakeholders in order to meet deliverables and support strategic objectives.
Finally, it is crucial that you are confident using a range of computer software, including the full range of Microsoft Office suite, and Microsoft Dynamic 365.
About the Benefits
In return for your hard work and dedication, will be rewarded with an attractive remuneration package circa $60,000 - $65,000 including super, negotiable based on your skills and experience. As a not-for-profit organisation, you will also have access to salary sacrificing options.
Diabetes Australia is committed to providing their employees with flexible working options and hours. A thriving organisation with a fantastic culture, you will be welcomed into a small, friendly team of highly driven professionals who are focused on delivering real and meaningful outcomes to the 1.3 million Australians living with diabetes and registered with the NDSS.
If you're looking for a rewarding role where your communication skills and administration experience can make a genuine impact on the lives of millions, look no further - Apply Now!