Intensive Case Manager (Identified)

Job No: 141768
Location: Croydon, VIC

  • Great opportunity to join a passionate team dedicated to providing support and case coordination to Aboriginal and Torres Strait Islander women and children!
  • Promote family safety and help strengthen individuals’ and communities’ capacity and resilience
  • Enjoy a competitive salary with great benefits and salary packaging!
  • Rostered Work-from-Home arrangements apply during COVID-19 restrictions.

About the Organisation 

Established in 2006, Boorndawan Willam Aboriginal Healing Service (BWAHS) provides a range of services and programs to Aboriginal individuals and families who are experiencing, at risk of experiencing family violence, or use violence. Currently, BWAHS is one of 4 Aboriginal specific state-funded healing services in Victoria. BWAHs provides outreach services across the Eastern Metropolitan Region.

BWAHS has skilled qualified staff and comprehensive experience with the culturally safe delivery of child, youth and family services for Aboriginal people. They provide family violence risk assessment, safety planning, case coordination and support including referrals to the Risk Assessment Management Panel. They have developed an excellent record for providing high-quality family violence and trauma-informed Intensive Case Management, Integrated Family Services responses and evidence-based therapeutic programs to individuals and groups for a whole of family approach.

Boorndawan Willam derives from the Wathaurong and Woiwurrung languages. Boorndawan (Wathaurong) meaning ‘safe’ and Willam (Woiwurrung) meaning ‘house’, combine to create a ‘safe house’. The healing service acknowledges the use of these words in the development of the organisation's name.

About the Opportunity

BWAHS is currently seeking a full-time Intensive Case Manager to join their team in Croydon, Melbourne on a permanent basis. Because of the nature of the role, BWAHS is only accepting female and Aboriginal & Torres Strait Islander applicants.

Reporting to the Team Leader and supported by Manager of Family Violence Services, you will be responsible for providing family violence case management support and case coordination to Aboriginal women and their children in the East Metropolitan Region. The Intensive Case Manager will undertake comprehensive needs and risk assessments of women and their children.

Your responsibilities will include, but are not limited to:

  • Providing a culturally appropriate intensive outreach service to a caseload of up to 8 Aboriginal and/or Torres Strait Islander individuals or families;
  • Supporting clients to identify their safety and assist them in developing a personal safety plan for themselves and their children;
  • Undertaking Family Violence Risk assessments to establish levels of safety and risk to families, including ongoing analysis of the families’ safety and wellbeing;
  • Support and strengthen connection to culture and community
  • Developing and maintaining positive relationships with other Family Violence services and government or community organisations to ensure multidisciplinary interventions as required; and
  • Participating in BWAHS overall development and strategic direction.

To view the full position description, click here.

Please note: Under the Equal Opportunity Act (H143/2018) BWAHS have an exemption and for this reason are accepting female and Aboriginal & Torres Strait Islander applicants only

About You

To be considered for this role, you may have experience working in case management, the Family Violence or a related Community services sector.

BWAHS requests you hold a tertiary qualification relevant to this position or be willing to attend recognised training and development to obtain one.

Experience in case management or coordination, preferred and supported opportunities to attend professional development to ensure a comprehensive understanding of the dynamics and impact of family violence in Aboriginal families and across the Community. Your understanding of contemporary Aboriginal culture and the history of intergenerational trauma is a necessity for this role.

It is important that you are an empathetic and understanding individual, with the ability to support the strengths and navigate difficult or challenging situations with clients. You will have a theoretical understanding of the issues underpinning family violence and its relation to the cultural context.

Please note: You will need to hold or be willing to obtain a current National Police Check, Working with Children Check and basic First Aid Qualification. You will also need a current Driver's Licence.

About the Benefits

This is a highly rewarding opportunity to join a passionate team and make a genuine difference in the lives of Aboriginal women and children who are impacted by family violence.

In return for your hard work and dedication, you will be rewarded with a highly attractive salary, commensurate with your skills and experience. You will also have access to salary packaging.

As a growing organisation, BWAHS offers fantastic job security and is committed to investing in its staff, with supported ongoing training and professional development opportunities.

Finally, you'll also benefit from a supported environment which promotes fantastic work/life balance, with access to social emotional wellbeing activities, internal & external supervision and reflective spaces

BWAHS is committed to providing ongoing professional development opportunities for their staff.

Please note: Under the Equal Opportunity Act (H143/2018) BWAHS have an exemption and for this reason are accepting female and Aboriginal & Torres Strait Islander applicants only


Opportunity to build relationships with families in the community while making a genuine difference in their lives - Apply Now!

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