Customer Support Officer
Job No:
144267
Location:
Sydney
- Enjoy a steady work/life balance with flexible working hours!
- Work with a global leader in passive fire protection
- A very competitive salary circa $55,000 – $60,000 PLUS super, Bi-Annual Bonus potential and professional development opportunities!
The next step in your career awaits
We are looking for individuals with winning personalities and who are able to provide support to our Business Development team and customers in New South Wales. With a growing market, this important and exciting role offers you a chance to provide excellent service and really make a difference to the quality of work our customers do.
We now have an exciting opportunity for an enthusiastic Customer Support Officer to join our passionate team of professionals in Sydney. Reporting to the National Commercial Manager, you will be responsible for providing support to the New South Wales team and responding to customers' enquiries.
You will also source new sales leads through inbound lead follow-up, and cold calling and developing warm leads for the external sales team further.
More specifically, your core duties will include (but not be limited to):
- Forwarding qualified opportunities to the appropriate sales executives for further development and closure;
- Actively demonstrating your ability to learn, retain and communicate to others relevant technical information of Promat systems and products;
- Researching accounts, identifying key players and generating interest;
- Following up project leads through successful builders and sub-contractors to ensure our products and services are the preferred choices;
- Responding to customers' questions and sending them additional information; and
- Liaising with management to discuss and report on current matters.
When communicating with all current and prospecting clients, you will represent Promat, its services and products while also ensuring that Promat becomes synonymous with the words "Fire Protection", and becomes the go-to choice for clients and prospects when fire protection is required.
What you will bring to the team
We are looking for a proactive and self-motivated individual who has a can-do attitude, willingness to learn and demonstrated experience working in internal sales and generating business. Ideally, you will also have experience with technical products and have an understanding of construction and building designs.
This role gives you an exciting opportunity to be innovative and solution-driven and control your processes and workflow. To be successful, you will be an avid communicator with exceptional interpersonal and customer service skills.
Although not essential, previous experience using Cordell and Salesforce are highly desirable. If you don’t know Cordell or Salesforce, that’s okay. We’ll provide you with all the training you need to be successful in your career with us.
Please note: you will be required to be fully vaccinated against COVID-19.
The perks of the job
This role offers you a very competitive salary circa $55,000 – $60,000 + Bi Annual Bonus potential PLUS super. In addition, Professional Development training will help you reach your true potential. You will be working with a global team of passionate fire safety experts, who take pride in the work they do and who are supportive and caring towards each other and our customers.
Our company culture and the work we do is a true reflection of our values. They are:
- Collaboration: we bring our clients' guidelines and training to install their solutions and reliably support them in every step of the building process.
- Inventiveness: we develop new solutions for complete fire protection and constantly look for more suitable production methods to reduce our environmental impact.
- Passion for excellence: We go the extra mile for the best in fire protection and work towards a zero-waste production process, dramatically reducing our impact on the environment:
Global leaders in fire protection!
Promat is the global premium brand for passive fire protection. We offer our clients a complete portfolio of certified and tested products and systems to design and build a fully reliable fire safety solution for their building project. With more than 60 years of experience and know-how, we are ready to help our clients protect people, buildings and assets.
As the leading supplier of fire protection and high-performance insulation solutions, we can help the construction and industrial world achieve global sustainability goals and combat climate change. We want to provide our know-how and expertise to help build a new sustainable building culture, where people can live, work and enjoy life safely while respecting the planet.
If you are looking to work with a global leader in fire protection, this is the opportunity for you – Apply Now!