Customer Onboarding Account Manager

Job No: 145331
Location: Brisbane

  • Are you a natural people person with great communication skills? This is the role for you! 
  • Join the booming tech industry with plenty of opportunities for career progression
  • Attractive salary + generous car allowance!

About Chewzie - Ordering Made Easy

Chewzie is Australia's hospitality ordering partner. We’re a well-funded Australian business with big growth plans!

Solving a real problem for hospitality venues, the product supports hospitality businesses with ordering in venue, delivery or pickup. It’s contactless, it's simple, and creates more enjoyable experiences for their customers.

We provide pubs, restaurants, cafes and bars with simple yet powerful tools they need to build beautiful online menus and collect customer orders from their own branded web app. There's nothing to download - just tap the beacon, order and pay. This gives them the capacity to create their own venue experience, own their data and, more importantly, keep their customers coming back!

Chewzie culture is a cocktail of professionalism, high energy, positivity and service orientation. Our team work hard and love the work we do.

More than just workmates; we're good mates! Time for socialising and celebration is always a focus.

The Role

As a Customer Onboarding Account Manager, you will partner with hospitality venues acting as their primary contact as you guide them through the end-to-end onboarding process, from sign-up to being fully operational with Chewzie.

You’ll act as the project coordinator for your assigned customers, taking the lead in ensuring these clients are moved efficiently through the onboarding journey while maintaining excellent rapport and relationships along the way. This includes spending quality time onsite at venues and advocating for venue staff engagement and the Chewzie brand.

Applicants must be available between Tuesday and Saturday and be comfortable working flexible hours in venues from cafes to nightclubs. Regardless of your hours, we make sure that you have time to rest and recover!

Responsibilities include but are not limited to:

  • Travelling to Brisbane venues and liaising with customers, using your skills in persuasion to get them comfortable and confident with the system;
  • Working alongside clients and Chewzie’s menu, build a team to get venues onboarded and operating confidently while sharing insights for improvement and best practices;
  • Reviewing performance reports and keeping in touch with venues during the period immediately following Chewzie implementation to ensure they are running smoothly,
  • Attending venues during their first busy periods with Chewzie set up, working alongside venue staff and customers to encourage the adoption of Chewzie ordering processes
  • Training front-of-house staff and managers in using the front end and back end of the system;
  • Installing basic hardware at client venues; and
  • Ensuring hospitality partners receive an incredible experience!

You must have a valid Australian driver's license.

Who We're Looking For

Chewzie is open to applicants from a range of backgrounds. However, applicants with a background in sales, hospitality, software or customer service will be highly regarded.

If you're a confident communicator who can advocate for our brand and our clients - we want to hear from you!

As you'll be working closely with our clients on-site, you will be confident speaking in a corporate environment with B2B stakeholders, highly organised and adaptable. You'll be supported by a team of experts within the business and get the chance to collaborate with our technical team and sales team when required.

A big part of this role is the ability to drive change and lead change management within a venue in how they, and their customers, operate. You'll be fearless when navigating potential barriers to new process adoption or client pushback to get achieve great outcomes and ensure our clients love their partnership!  

A high standard of presentation and a personable, social and enthusiastic personality will be key to your success.

Not overly technical? No worries! While some level of tech-savvy is required, our software is very advanced and user-friendly. As long as you’re keen to learn and pick things up quickly, a base level of technical skills is all that is needed to pick up the system.

Importantly, strong organisation and time management skills (this is a fast-paced team within our busy company!) will be key, as will both the ability to follow processes and think on your feet!

About the Benefits 

In return for your skills and expertise, Chewzie offers a highly attractive salary and a generous car allowance negotiable on skills and experience.

This is your chance to join a fast-growing organisation in the exciting tech industry, with plenty of career progression on the cards. 

You'll have the opportunity to join a small (but quickly growing) and supportive team and really make the role your own. Learn from a diverse range of colleagues led by established and successful leaders who celebrate your wins!

So, what are you waiting for? Be bold! This is your opportunity to make your mark; and a fantastic opportunity for you to grow your skills!

Candidates will be considered upon application - Apply Now!

"Chewzie is an Equal Opportunity Employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"

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