Human Resources - Support Analyst

Job No: 145960812
Location: Brisbane

How you’ll make a difference...  

 

We’re looking for a passionate HR professional who can bring a wealth of experience to our team, which will flow through to enabling our customers to be successful.  We are a fast paced and dynamic team and we offer a diverse and inclusive environment.  This role will suit someone who is passionate about HR, with a keen sense of customer engagement who enjoys using and applying their knowledge of HRIS.   If you can demonstrate your knowledge of HR policies and procedures, applicable legislation and are able to apply this to HR management and workflow the this role is made for you!  Building key business relationships is a large part of this role, in addition to attention to detail, accuracy and problem solving skills.

The customer experience we deliver through our global Customer Support Centre is a pivotal part of TechnologyOne’s success story.    

What you'll be doing... 

  • Owning and resolving assigned HR related customer issues and question requests in a timely and seamless manner
  • Understanding customer use cases, perform troubleshooting, and provide alternate solutions to customer issues 
  • Creating knowledge base articles to improve first call resolution and help customers self-serve 
  • Providing a compelling customer experience on every customer interaction to make our customers feel valued and important

Experience and knowledge in: 

  • HR policy and procedure application
  • HR management and workflow
  • using HRIS enterprise software in the workplace

      Note: TechnologyOne HRP product experience is desirable but not essential – we will invest in you!

If you’ve used enterprise software in your current role and are keen to further your career through developing and applying your software product knowledge, whilst working for Australia's largest enterprise software company, then this is the change you’ve been waiting for! 

 

 

Demonstrated capabilities which include:

  • Customer centric - as a customer service professional you have a passion to deliver a compelling customer experience at every interaction. You thrive on taking a solution-based approach when analysing and resolving complex customer issues 
  • A master in self-organisation – you can balance multiple tasks with varying levels of priority and urgency and are resilient in facing challenging situations and working under pressure. 
  • A solid communicator - your communication skills are second to none and you’re at your best when talking to customers across various channels and engaging with team members to achieve outcomes for customers    

Who we are… 

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries.  We create solutions that transform business and make life simple for our customers.  We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use.  Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. 

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment.  We double in size approximately every 4-5 years so career opportunities abound.  Everything is about to change.  Are you ready? 

We value creativity, innovation, and people with an entrepreneurial spirit.  See us in action at Hack Day! 

 * Applicants must have the right to work permanently in Australia. 

 

 

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