Customer Community Specialist

Job No: 146000923
Location: Brisbane

How you’ll make a difference...  

Using your passion for online communities or your experience in running user groups this is a unique opportunity to join an innovative team with one of Australia’s leading technology companies. Assisting the Customer Community Manager, you will creating and executing our Community mobilisation and growth strategy.

At TechnologyOne we are expanding our global Customer Support team to allow us to scale with our growing business, as we continue to transform our customers business and makes their lives simple. 

Our global Customer Community and the experience we deliver to our customers through our community is a key contributor to our customer experience. 

What you'll be doing... 

  • Help develop, implement and execute Community management and growth strategies
  • Responding to messages, commenting on posts, and interacting with Community members to become the 'face' of the TechOne Customer Community.
  • Create knowledge base articles for customer community functions, as appropriate, to improve self-help capabilities for our customers 
  • Ideating, designing and executing unique ideas, activities and activations that incentivise, grow and engage our customers 
  • Analyse data and trends to generate bespoke and compelling initiatives or campaigns 

Your talents… 

  • Have a passion for community - bringing people together and providing that compelling customer experience is what drives you
  • Experience creating bespoke content for online groups to drive engagement 
  • Active participator in online communities, forums, or social media groups 
  • Experience or knowledge of running user groups 
  • A digital savvy with an innovative mindset 
  • A creative mind with a desire to deliver exciting, compelling content 

Demonstrated capabilities which include:

  • Being a solid communicator - highly developed business acumen and excellent communication skills. You’re equally empathetic to the customer experience though, and at your best when talking to customers. 
  • A natural at team play – you demonstrate strong team oriented interpersonal skills with the ability to build strong relationships with stakeholders across all levels to get outcomes for customers 
  • Customer centric - you’re a customer service professional with a passion to delivering a compelling customer experience at every interaction through the Community 

Who we are… 

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries.  We create solutions that transform business and make life simple for our customers.  We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use.  Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. 

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment.  We double in size approximately every 4-5 years so career opportunities abound.  Everything is about to change.  Are you ready? 

We value creativity, innovation, and people with an entrepreneurial spirit.  See us in action at Hack Day! 

 * Applicants must have the right to work permanently in Australia. 

 

 

 

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