Customer Service Coordinator
Job No:
156167
Location:
Melbourne (Notting Hill), VIC
- Join a well-established award-winning organisation you can be proud of
- VCE & customer service experience is all that's required
- Grow your career
- Competitive salary PLUS incredible career progression opportunities within a great company culture!
Location: Notting Hill
It takes a family...
Every family should be able to afford a place to call home.
This is the principle upon which, Bert Dennis, the founder of Dennis Family Homes, built his family business. Today, with the help of his children, we have maintained this vision and a heartfelt commitment to the values of the business. Every day we go about our business with honesty and integrity, passion, care, vision, and quality.
Employing a dedicated team of employees across Melbourne, regional Victoria and southern New South Wales, our numerous years of building experience ensures our homes are well designed and built to the highest quality.
If you are a Customer Service or Administration professional passionate about quality and our family values, your opportunity to take your career to the next level is finally here.
Benefits
We are built on a foundation of strong family values, as an equal opportunity employer the organisation is committed to providing a work environment that supports diversity. Our people have meaningful collaborations with subcontractors, clients, and the community to build a future for Australian families. On offer is:
- An attractive / competitive salary including super
- Generous staff discounts on Dennis Family Homes
- Staff rewards, recognition, and celebrations of special events
- Health & Wellbeing Program/Activities
- Exciting career progress for "Go-Getters"
- Company subsidised Flu shots
We are a passionate business that takes pride in providing you with great ongoing training and mentorship, and as a growing business, career progression opportunities are also available to move into more senior positions! Every one of our employees is also entitled to their own personal training and development plan, assisting you further in your ambitions.
Your role
Working full-time as a Customer Service Coordinator ( Pre-Site Coordinator ) based out of our head office in Notting Hill, VIC, you will be responsible for managing a client's experience from deposit through to site-start by taking an active role in the coordination of activities required throughout the pre-site phase.
The role can be seen as the link between us and the client, tasked with providing clients with proactive communication to ensure delivery of the highest level of service.
Day-to-day responsibilities will include (but will not be limited to):
- Coordination: Manage activities in relation to the entire pre-site process
- Communication: Contact clients proactively to provide accurate information and updates relating to project progress
- Team Work: Liaise with team members including compliance team members, sales consultants, suppliers and more to ensure KPI's
- Innovation: Find ways to increase value and do things better by making things faster and simpler
What we need from you
To be considered for this position you will at least have completed your VCE. Candidates who possess a relevant qualification in a field such as Business will be held in high regard. It is imperative that you have a background in providing quality customer service, ideally from a service based industry.
Importantly, you must possess the right attitude for the role. Ideally you will be a people person who has a high degree of resilience and drive. We are looking for someone who aligns with our core values of honesty, integrity, passion, care, vision, and quality. You will be an enthusiastic and motivated team player with a genuine interest in contributing positively and growing your career within the organisation.
If you think you have what it takes to join the team, then we want to hear from you - Apply Now!