Customer Service Manager
Job No:
26666
Location:
Nuriootpa, Barossa Valley, SA
- Join the biggest retailer in SA outside of Adelaide and experience the beautiful Barossa lifestyle
- Generous salary $47 - $52 k + super + benefits
- Relocation assistance negotiable for right candidate
- Enjoy an excellent company culture, with profits going back to Members
About the Organisation
Located in Nuriootpa, The Co-op, Heart of the Barossa is a great success story within Australia's most famous wine region. This award winning Co-operative has been serving the Barossa since 1944 and has set new standards in regional retailing. The organisation employs over 300 staff and owns 2 shopping centres housing major corporate stores and tenants across 3 sites.
The Co-op, Heart of the Barossa is owned by over 14,000 members of the Barossa Community and the members share in the profits.
Nuriootpa Foodland is owned and operated by The Co-op, Heart of the Barossa and takes pride in presenting Regional Food and Products. They are one of the largest and most successful Foodland stores in the state at 4000 sqm and have been nominated for 9 Foodland Award categories this year.
About Nuriootpa
Nuriootpa is the major commercial centre in the Barossa Valley in South Australia, about an hour's drive north of the capital, Adelaide. The name of the town is reputed to be the local Aboriginal word for "meeting place".
Nuriootpa is situated at the north end of the Barossa Valley, near the Sturt Highway. The Barossa Valley has a population of almost 20,000 people, with Nurioopta the largest town in the area. It is a picturesque town, with grape vines growing on some of the buildings in the main streets, and vineyards surrounding the town.
As a major centre, Nuriootpa has excellent community facilities including great schools and all of the activities you would expect to find in a bustling and vibrant rural hub.
About the Opportunity
Nuriootpa Foodland now has an exciting opportunity for a Customer Service Manager to join their friendly team in Nuriootpa in the Barossa Valley.
In this role, the successful candidate will be managing a team of 70 casuals and permanents, and will be responsible for the profitable management of the department in line with company policies, procedures and philosophies. This will involve performing a wide variety of duties to direct, control and co-ordinate customer service, staff development and administration.
More specifically, your duties will include (but not be limited to):
- Ensuring the delivery of a high level of customer service by ensuring that service standards are maintained and acting on customer requests and suggestions;
- Setting productivity and accuracy targets in conjunction with the Store Manager and coaching the team to achieve them;
- Effectively managing stock expenditure within guidelines;
- Effectively managing wage expenses whilst ensuring service standards and legislative requirements are met;
- Ensuring payment transactions are completed accurately and takings are reconciled following company procedure;
- Researching and selecting product ranges to meet customer expectations and controlling stock by monitoring stock levels and placing orders as appropriate;
- Manage customer feedback, resolving complaints to the satisfaction of the customer and business;
- Recruiting and inducting new employees thoroughly and effectively so that they quickly become effective team members; and
- Appraising staff performance utilising the performance review system, ensuring performance reviews are conducted for probationary and annual reviews.
The successful candidate will have proven experience in managing a front-line customer service team, preferably with previous experience in supermarket customer service management.
As you will be managing a team of 70, you will need proven people management skills. You will be working across all teams within the store, and as such will also need highly developed interpersonal skills to achieve positive results.
In addition, you will possess exceptional communication and customer service skills, with the demonstrated ability to effectively handle front-line customer requests.
The successful candidate will receive a generous salary circa $47,000 - $52,000 plus super and great benefits, including relocation assistance negotiable for the right candidate!
Nuriootpa Foodland are committed to providing each of its employees with a satisfying work/life balance, with a regular 38 hour week and every second Saturday rostered on. Most customers and staff are members of The Co-op, so there is that extra satisfaction as all profit goes straight back to the members!
This is a great opportunity to join the biggest retailer in SA outside of Adelaide, in the beautiful heart of the Barossa Valley. Apply Now!