• Lead a tight-knit team, elevate client support standards and drive business growth.
• Join a dynamic team passionate about Talent Acquisition and empowering HR teams worldwide to attract, nurture, and hire exceptional talent.
• Competitive salary ($80,000 - $90,000), full-time employment, located in Milton, Brisbane, Australia.

Hi there! We are Scout Talent, and our focus is talent acquisition management. Our mission is to See People First, and our vision is to connect people to grow companies, careers, and communities.

Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies. At Scout Talent, we’ve built a strong culture from the ground up and sustained it for more than fifteen years. Our people are the foundation of our success, which is why we value and invest in them.

The Opportunity: 

This position leads a client success team with a focus on technology, embodying STG’s spirit of challenging the conventional and bringing innovation to life to provide valued client solutions.

As our Customer Success Team Leader, you will lead by example to provide premier client support, placing the customer and their goals front and centre, and leading your team to success. Your role is central to helping clients fully utilise our software and services, with a focus on upselling opportunities. Additionally, your input will be valuable in product design and usability testing, ensuring our software meets customer needs effectively.

Responsibilities include:

• Lead and inspire a tight-knit team dedicated to providing excellent support to our software clients, ensuring satisfaction and efficient problem resolution
• Develop strategies for client onboarding, training, and engagement, enhancing overall client experience
• Serving as a coach and a leader, helping to develop the skills of your team as they grow in their careers
• Join our Sales & Account Executives on meetings with prospective clients to show them through the software product
• Providing best practice, strategic and commercial Talent Acquisition advice to multiple clients from varied industries
• Troubleshoot and answer questions regarding our software
• Work closely with our Product and Development Teams to represent the voice of the client during the product design, usability and testing phases
• Conduct user acceptance testing
• Balancing client needs and business growth
• Strategic thinking and leveraging data for client and sales benefits
• Budget management, ensuring efficient and effective use of financial resources

Who we're looking for:

• An Experienced Leader: Proven experience in leading a customer support or client success team, particularly in a technology-focused environment.
• Client-Centric Approach: A knack for understanding client needs and delivering solutions that exceed expectations.
• Resilience & Time Management: An ability to embrace obstacles and roll up your sleeves to lead by example in overcoming challenges.
• Technical Mindset: A passion for technology, and an advocate of SaaS.
• Coach: A passion for coaching and growing your team and encouraging their professional development.
• NPS Focus and Innovation: A strong focus on Net Promoter Score, involving program optimisation, feedback monitoring, aggregation, and applying client insights for significant improvements.
• Sales Acumen:  Understanding of sales strategies and how they relate to client success initiatives.
• Industry Knowledge: Familiarity with HR and recruitment, especially within a tech context. (highly desirable).

Skills & Experience: 

• Experience leading a team
• Experience in a SaaS customer success leadership role
• A background in client support
• Process improvement
• Effective communication abilities, fostering teamwork and collaboration
• Strong organisational and decision-making skills
• Sales experience (highly desirable)
• Talent Acquisition (highly desirable) 

What you will receive from Scout Talent Group

At Scout Talent, we’re committed to looking after you, with some great benefits including (but not limited to):

• A culture of reward, recognition and celebration
• A culture of learning and development, with dedicated in-house internal L&D team members and a commitment from leadership to enable and empower professional development opportunities for all
• Option to work flexible hours to suit your lifestyle
• A commitment to supporting each other’s health and wellbeing
• The chance to join a well-established global organisation at an exciting tipping point as we enter our next phase of growth

Ready to apply?

Are you ready to make a real impact in the world of talent acquisition? Scout Talent is looking for a Customer Success Team Leader to help us drive innovation in talent acquisition tech. This is more than a job; it’s a chance to lead, grow, and contribute to a thriving industry. If you’re a visionary with a passion for client success and a flair for sales, we want to hear from you. 

Join us and let’s shape the future together! Ready to start? Apply now!