• Ready to take your IT career to the next level? Join us and make a real impact!
• Competitive salary package between $75,000 and $100,000 PLUS employer-paid certifications and training!
• Be part of a dynamic team with endless opportunities for growth and advancement in the heart of Sydney CBD!

About FOIT Group

Founded in 2008 and based in the heart of Sydney CBD, FOIT Group is a leading managed IT service provider dedicated to transforming businesses through innovative technology solutions. Our services span managed IT support, cybersecurity, cloud solutions, and communications, all tailored to meet the unique needs of our clients. Our mission is to empower businesses by providing strategic, secure, and scalable IT solutions, supported by our proactive monitoring and maintenance.

At FOIT, we pride ourselves on our collaborative culture, continuous improvement, and commitment to customer satisfaction. Our team enjoys a dynamic, supportive work environment, with opportunities for growth and professional development, ensuring we remain at the forefront of the industry. Join us to be part of an energetic team driving technological excellence and business success.

For more information, please visit our website: www.foit.com.au

Step-Up Your IT Career with FOIT Group

FOIT Group Ltd is looking for a full-time IT Support Engineer  (Level 2 to Level 3) based in Sydney, NSW.

In this role, you will be responsible for providing outstanding technical support to our diverse client base. This critical role assists in maintaining the smooth operation of our clients' IT systems by efficiently resolving complex technical issues and ensuring exceptional customer service.

More specifically, your responsibilities will include:

• Delivering outstanding technical support to clients via phone, email, remote assistance, or on-site visits
• Ensuring the reliability, security, and performance of client networks and systems including Microsoft Entra ID, Intune, Azure and leading cybersecurity solutions
• Managing client local infrastructure as well as private & public cloud environments
• Diagnosing and resolving complex hardware, software, cloud and network-related issues
• Executing the implementation and configuration of new systems, applications and network services
• Developing and maintaining technical documentation, including standard operating procedures and knowledge-base articles
• Recording and tracking all support activities using our ITIL-based ticketing system
• Continuously updating your knowledge of industry trends and technologies to provide the highest level of support and service to our clients

The FOIT Advantage: YOU

To qualify, you will need 2 to 3+ years of experience in a technical role with a managed service provider (MSP) that delivers network, application, infrastructure, and security services. A strong understanding of cybersecurity solutions and cloud technologies is also essential.

Additionally, the following skills and background will be highly valued:

• Exceptional client-facing skills, ensuring that our clients get the best service consistently
• Strong troubleshooting and problem-solving ability
• Excellent written and verbal communication skills
• Knowledge and experience with Microsoft 365, Intune, SharePoint, and Azure
• Sound understanding of maintaining Windows Server and Desktop environments
• Ability to work well in a small collaborative team and independently

As our ideal candidate, you will excel in building client relationships with enthusiasm and dedication. Additionally, being adaptable, agile, quick to learn, and having keen attention to detail will make you an excellent fit for our vibrant culture.

This is an exciting opportunity for someone looking to take ownership of their work, be involved in innovative projects, and grow within a supportive, high-energy environment. Join us at FOIT Group and be part of a team that values continuous improvement and collaboration.

Salary & Benefits 

Compensation based on skills and experience is a competitive annual salary of $75,000 – $100,000, and a host of excellent benefits including:

• Employer-paid certifications and training
• Upskilling opportunities via exposure to a broad range of enterprise-grade technologies
• Opportunities for growth and advancement with personalised career paths
• A tight-knit, supportive, and collaborative team environment
• Thriving team culture with regular social events
• Sydney CBD location, close to public transport

Ready to Apply?

If you share our values and have the skills necessary to bring success to the role, then we invite you to Apply today!