• Be part of a growing business and achieve fantastic outcomes for our clients.
• Enjoy a competitive salary starting from $60,000, based on skills and experience, plus benefits!
• Ongoing professional development and learning opportunities are on offer!

About the GPK Group

Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.

GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact. 

For more information, please visit our website: www.gpkgroup.com.au

About the opportunity

We are now looking for Support Engineers to join our teams in Wangara, Perth, WA & Parkside, Adelaide, SA on a full-time basis. 

This is an exciting opportunity to develop and enhance your IT skills. This role is the first point of contact for customer support requests and provides generalist ICT support to efficiently and effectively resolve tickets.

Core duties:

• Responding to customer inquiries regarding technical issues with our products and services
• Diagnosing and troubleshooting hardware and software problems
• Providing customers with step-by-step solutions to technical issues
• Escalating complex technical issues to higher-level support teams as necessary

GPK Group invites suitable applicants from outside Perth and Adelaide to apply, as we also have offices in Melbourne and Brisbane!

What you'll bring to the role

As our ideal candidate, you will join with intermediate end-user ICT skills, especially in Microsoft technologies, and good data entry skills. You will have demonstrated experience in providing excellent customer service through effective, patient, and professional communication.

While not mandatory, having tertiary qualification in ICT and MCSE and/or MCSA certification would be highly advantageous.

Additionally, the following skills and background will be highly valued:

• Experience with ConnectWise or other time management programs
• The ability to communicate ideas in both technical and user-friendly language
• Strong analytical and problem-solving skills
• Exceptional time management and organisational skills
• A proactive and positive approach to problem-solving
• Willingness to continuously update your skills and knowledge

This is a role for a passionate Support Engineer keen on providing outstanding support and solutions to our clients. We are seeking a candidate eager to tackle challenges head-on and committed to contributing positively to our team and clients alike.

What you will receive from GPK Group

This role comes with a competitive salary package starting from $60,000, negotiable based on skills and experience, plus a host of great benefits including:

• Gym membership/fitness initiatives
• Ongoing professional development and learning opportunities including two hours of training per week
• Weekly team lunch
• Flexible working arrangements
• Freedom to work from any of our locations across Australia

Ready to apply?

We are ready to hear from you. Apply now!