• Join our client, an established Queensland provider of disability care services!
• Earn a competitive salary PLUS super and additional benefits!
• Additional benefits include a work based vehicle, relocation assistance, comprehensive induction program, career progression, realistic case loads and a potential retention allowance!

Our Client

The business you will be working for is a family-owned and operated business located in Rockhampton. An NDIS Registered Provider with an exceptional reputation for delivering high-quality support services, the service has enjoyed rapid growth since commencing in 2021.

With a mission to empower choice, inclusion, and dignity for people with disabilities, our client is passionate about the calibre of their services and the outcomes they achieve for their clients.

The business is committed to fostering a culture that prioritises supporting staff and maintaining wellbeing in the workplace. The organisation provides a supportive environment where personal and professional growth is encouraged. The business also actively recognises employee contributions, empowering their team to thrive and feel valued in all they do.

The Opportunity

Our client is now looking for a full-time Service Delivery Coordinator based in Rockhampton, Queensland.

In this role, you will be primarily responsible for leading and supporting teams, as well as NDIS participants, reporting directly to management and ensuring high-quality, individualised care that promotes independence and community inclusion. This role will involve supervising support workers and their rosters. 

More specifically, your responsibilities include but are not limited to:

• Overseeing relevant systems and maintaining access levels
• Managing staff, resolving issues, and coordinating team meetings
• Supporting strategic goals alongside the Directors
• Ensuring compliance with WHS standards
• Coordinating in-home, respite, and Supported Independent Living (SIL) services
• Mentoring and supervising support workers and training staff
• Conducting risk assessments and updating client files
• Overseeing budgets, organising quotes, and maintaining data accuracy
• Facilitating client intake and individual care planning
• Handling recruitment, onboarding, and professional development
• Assisting with rostering and serving as the primary contact for staff and participants

What You'll Need

To qualify, you will need a minimum of two years of experience in the disability sector as a Case Manager or Service Coordinator. The successful candidate will also require First Aid/CPR certification, an NDIS Worker Screening Card, Blue Card, a valid Queensland driver's license and a willingness to undergo a Police Check.

In addition, candidates with familiarity with the Disability Act 2006 and NDIS framework, exceptional skills in customer service, negotiation, and time management, along with experience in community networking and client care planning, will be highly valued. Proficiency in care databases and Microsoft 365, combined with strong organisational and problem-solving abilities, will also be advantageous for success in this role

As our ideal candidate, you possess a compassionate, proactive approach and excel at working with diverse lifestyles and needs. This role is perfect for a motivated professional who thrives in a dynamic environment and is committed to positively impacting the lives of NDIS participants.

Benefits

When working for our client you can feel comfortable knowing you are working for an Employer of Choice! We value people from all different backgrounds and actively encourage diversity within the workplace. 

The successful candidate will receive a competitive salary PLUS super and a host of additional benefits including:

• Relocation assistance (negotiable for the right candidate)
• Shared work-based vehicle
• Comprehensive induction program
• Potential for career progression

A retention allowance may also be available subject to continuing employment and a successful annual performance appraisal. 

The business prides themselves on their commitment to their people ~ individuals and their families, staff and all stakeholders working towards their common goals.

Staff are supported in their growth and development by providing access to ongoing relevant training opportunities. You will be truly valued for your strong work ethic and commitment to clients. Being a family-friendly employer, flexible tailored working conditions that respect the need for work-life balance can be negotiated.

If you want to advance your career in disability services with a business that truly cares, don't wait - Apply Now!