• Join a progressive local government driving digital innovation in regional WA
• Earn a competitive salary of $80,028 – $86,614 plus super, with stability in a permanent full-time role.
• Deliver meaningful IT support while working across a close-knit, professional team.

About the City of Kalgoorlie-Boulder

The City of Kalgoorlie-Boulder is a vibrant regional centre known for its rich history and dynamic community spirit. Covering an impressive 95,000 km², it is home to over 30,000 residents and offers a range of contemporary community facilities and programmes. The City actively invests in local grants, hosts exceptional events, and strives to create a safe, inclusive, and forward-thinking environment for its citizens. As part of a diverse team of more than 400 employees, you will contribute to a thriving organisation making a significant impact across the community and beyond.

For more information, please visit our website: www.ckb.wa.gov.au

About the Opportunity

The City of Kalgoorlie-Boulder is looking for a full-time IT Service Delivery Officer based in Kalgoorlie-Boulder, WA.

Reporting to the Coordinator IT, this role is responsible for delivering high-level technical support, maintaining efficient IT services, and ensuring smooth day-to-day operations across the City’s digital infrastructure.

More specifically, your responsibilities include but are not limited to:

• Providing first and second-level support for all ICT-related incidents and service requests
• Monitoring and managing IT service delivery performance to meet SLAs
• Maintaining accurate records of ICT assets and supporting hardware/software lifecycle management
• Contributing to the development of procedures, user guides, and continuous service improvements
• Supporting system upgrades, deployments, and implementation of new technologies
• Ensuring adherence to ICT security policies and compliance requirements
• Communicating effectively with staff and stakeholders regarding IT service status and maintenance
• Maintaining documentation and reports related to service desk operations
• Identifying and resolving issues before they impact business continuity
• Providing basic training or guidance to end-users where necessary

To read the full position description, please click here.

About You

To qualify, you will need tertiary qualifications in Information Technology (or a similar field), or at least 2 years of relevant experience in an IT service delivery or support role.

Additionally, the following skills and background will be highly valued:

• Microsoft 365, Azure AD, Teams, SharePoint & Intune management
• Experience with Service Desk platforms (e.g., ServiceNow or ManageEngine)
• Troubleshooting across desktop, mobile, and peripheral environments
• Knowledge of networking (DNS, DHCP, VPNs, Wi-Fi)
• IT asset lifecycle management and service documentation
• ITIL or ITSM framework familiarity
• Data privacy and cybersecurity awareness
• Excellent stakeholder communication and training skills
• Time management and prioritisation in dynamic settings
• Ability to work autonomously and as part of a collaborative ICT team

As our ideal candidate, you’re empathetic, patient, and thrive in customer-facing environments. You enjoy helping people, solving problems, and creating positive user experiences. Calm under pressure, you approach technical issues with clarity and professionalism. This is a diverse, hands-on role with real opportunities for growth — perfect for someone who’s eager to expand their skills, take initiative, and make a meaningful impact across the organisation.

You must also hold a current WA 'C' Class Driver’s Licence and a satisfactory National Police Clearance.

About the Benefits

The City of Kalgoorlie-Boulder offers a competitive salary circa $80,028 - $86,614, plus super, negotiable based on qualifications and experience, along with excellent benefits, including:

• Transitional housing (subject to availability)
• Flexible working arrangements to enhance job satisfaction
• Comprehensive health and well-being programs, including private health discounts and gym memberships
• Professional development opportunities through training, study support, and career progression pathways
• Generous leave entitlements, including annual, personal, and parental leave options
• Superannuation Co-Matching and Salary Packaging options to increase your take-home pay
• Supportive and inclusive workplace culture
• And more!

To read the full detailed Employee Benefits Brochure, please click here.

If you are ready to make a significant impact within a supportive community and advance your career in a fulfilling role, we invite you to apply today!