The Role

We're looking for a curious, detail-driven problem solver to join our Product and Technology team as a Technical Support Specialist, based in our Mandaluyong office. You'll be one of two dedicated support specialists handling first- and second-tier cases for our Applicant Tracking System, working in close partnership with your counterpart in Australia to give clients fast, accurate answers when they need them most.

This is a role for someone who wants to properly understand a product, not just process tickets. With a manageable caseload, you'll have room to investigate, solve problems at the source, and take genuine ownership of the client's experience.

Your responsibilities will include:

• Managing tier 1 and 2 support cases end-to-end via email and live chat, logged through Salesforce
• Meeting daily with your Australian colleague to review open cases and set priorities
• Keeping clients informed with proactive, well-considered responses, so no one is left waiting
• Resolving login, access and product knowledge issues, and investigating more complex platform issues as they arise
• Maintaining accurate, up-to-date support documentation and internal resources
• Using AI tools and agents to lift the quality of client support, not just the speed of it

About You

You're naturally curious about how systems work and enjoy working out why something's gone wrong. You take pride in getting it right the first time, and you're comfortable exercising sound judgement, drawing on your training and support from your Australian colleagues, rather than working strictly from a script.

You'll also bring:

• Excellent written and verbal English communication skills
• Strong attention to detail and a genuine commitment to accuracy
• A quick, curious mind that picks up new systems fast
• A real sense of customer advocacy, treating every case as a chance to represent Scout Talent well
• Confidence with case management systems and general tech-savviness
• Prior experience with an ATS or recruitment software is well regarded, though not essential; we'll teach you the platform

Benefits

You'll receive an attractive remuneration package, plus:

• Individual HMO coverage upon regularisation (dependents can be added at your own cost)
• A company laptop and access to cutting-edge AI tools from day one
• One work-from-home day per week, with flexible start and finish times
• Ongoing access to Scout Learning (GO1) and a Future Leadership Programme for those ready to grow
• Monthly and quarterly 1:1 coaching with senior leaders
• Barista-style coffee, an office espresso machine, and Friday socials

For the right candidate, we're open to discussing additional work-from-home flexibility beyond our standard weekly WFH day.

About Scout Talent Group

Our Purpose (our ‘Why’) is to connect people to grow companies, careers and communities. We help organisations to grow by delivering best-in-class talent acquisition software and services.

Here are our company values - have a read to see if they align with yours.

It’s an exciting time to be a part of the team. We're paving the way when it comes to service-enabled software, and we're gearing up to IPO within the next couple of years.

Our Group is made up of the following brands:

• Scout Talent - service-enabled software, offering best-of-breed talent acquisition solutions, generally for organisations with 50-1000 employees
• Recruit Shop - our 'cheap and cheerful' solution offering a simple and effective flat-fee recruitment product aimed at organisations with 1-50 employees
• NetEngine - custom software, web and mobile development, working with both start-ups and established organisations to bring their digital vision to life
• Healthy Workplaces - our home-grown charitable arm, dedicated to raising awareness about the health risks office workers face by sitting for prolonged periods of time ... our most popular global event is the in-office corporate cycle relay challenge, Tour de Office