THE ROLE

Our Client Success Managers own the relationship with our software clients, and the results those clients get from Scout Talent. Once a client is won, you take the relationship from there and you keep it. You'll work with hiring leaders to build Scout Talent into how their team hires every day, so they get better hires faster, and they grow with us year after year.

This is a commercial role as much as a relationship one. You'll own retention across your portfolio, you'll spot where a client could be getting more from the platform, and you'll run that conversation yourself. Known internally as our Recruitment Software Partner, this role carries real accountability and real earning potential.

The best conversations you'll have won't be about software. They'll be about hiring: what a good hire looks like for that business, where their process breaks down, and what we can change about it.

A DAY IN THE LIFE

• Running a Quarterly Business Review with a HR or hiring leader, showing them the results they've achieved and planning what comes next
• Delivering product training to a hiring team, turning "how do I use this?" into genuine confidence
• Spotting that a client's hiring managers have gone quiet, and getting ahead of it before it becomes a renewal problem
• Walking a client through one of our AI products and building the case for adding it
• Building a tailored growth plan with an at-risk client, pulling in Product, leadership and other stakeholders to turn things around
• Overseeing an implementation to make sure a new client lands well from kick-off to go-live
• Flagging a delighted client to Marketing, because their success story could inspire the next one

RESPONSIBILITIES

• Own retention across your client portfolio, spotting opportunity and risk early and acting on both
• Own renewals and grow revenue within your clients through additional modules, users and AI products
• Work with hiring and HR leaders to help them get more out of their recruitment process using Scout Talent
• Understand how a client currently hires, and help them shift to smarter, AI-supported ways of working
• Deliver training, demos and client experience calls that build genuine capability in your clients' teams
• Use data to show clients clear, measurable results, and to spot the early signals that need your attention
• Hold quality oversight of client implementations
• Work closely with Product, Technology and Marketing so clients have a great experience from start to finish

This role sits alongside our Technology team rather than inside it. Day-to-day technical support is handled by our specialist support team, which frees you to focus on the client relationship, their results and their growth.

QUALIFICATIONS

• 3+ years in a client-facing role such as client success, account management or implementation, ideally in B2B SaaS
• A track record of retaining and growing a client portfolio, including renewal and expansion conversations
• Experience managing relationships with senior stakeholders, including conversations about value and return on investment
• Strong communication, negotiation and presentation skills
• Comfortable using data to guide decisions and show results
• Confident adopting AI tools, and interested in what they make possible
• Recruitment, HR or talent acquisition experience is an advantage, though we'll back the right person to learn it

Our Client Success Managers are self-starters who do well in fast-moving environments and are comfortable with change. Our best people have a growth mindset, take feedback well, and enjoy working as part of a team. If that sounds like you, we'd love to hear from you!

PERKS & BENEFITS

• One work-from-home day a week and flexible start and finish times
• A MacBook Air and access to the AI tools and platforms that make your day easier from day one, including agents that take care of the busywork so you can focus on your clients
• Scout Learning, a Future Leadership Program and monthly 1:1 coaching with senior leaders
• Quarterly celebrations, Friday socials, and an all-expenses-paid global trip for top performers
• A genuine stake in what we are building through our Employee Share Option Plan for long-term high achievers
• A healthy, social office with fitness event subsidies

Total on-target earnings for your first year are circa $100K-$120K (this includes base and performance-based incentives). Your incentives are weighted to the things you control: keeping your clients, growing them, and keeping them happy. Pay is based on things like skills, experience, attitude and alignment with our company values.

About Us

We are Scout Talent. For more than 20 years we have helped organisations across Australia, New Zealand, Canada, the US and around the world hire smarter.

We do this through full-service recruitment campaigns and recruitment technology that gives in-house teams the power to attract, engage and hire great people. Some clients come to us for campaign support, some for software, and many choose both.

Everything we do comes back to our purpose: connecting people to grow companies, careers and communities. Our philosophy is simple. AI-enabled, human-led. We use the best technology going to do the heavy lifting, and we keep people at the centre of every decision because that is where the trust is.

Ready to own the relationships that matter most to our business? Apply now.