Customer Support Specialists (Level 1 & 2)
Job No:
42739
Location:
Frenchs Forest, Sydney
- Multiple opportunities to join one of Australia's fastest growing companies!
- Competitive salary plus bonuses + super!
- Join a vibrant, young team and enjoy the social calendar at imei!
- Comprehensive training provided plus opportunities for career progression!
About the Organisation
Founded in 2000, imei is an Enterprise Mobility Management company helping large companies manage their thousands of mobile phones, iPads and data cards - keeping their people connected and productive. imei combines quality professional people with its suite of support services, technologies and management tools to deliver world class 'Mobility Lifecycle Management' solutions to over 30 of Australia's largest corporations.
imei is a fast growing company featuring in the 'BRW Fast 100 growing companies in Australia over 4 consecutive years, and is one of only a handful of Telstra 'Master Enterprise Partners' working closely with Telstra and some of their largest customers.
If you are prepared to join one of Australia's fastest growing companies, in the hot 'mobility' sector, are looking for a sensational work environment, have a positive outlook on life and a friendly personality then read on!
About the Opportunities
Are you tired of commuting from home into the city and back every day? Wouldn't you rather work in the Northern Beaches in a challenging role with one of Australia's fastest growing companies?
imei has several excellent opportunities for Customer Support Specialists (Levels 1 & 2) to join their friendly team in Frenchs Forest. These are full time roles, and you will need to be available to support customers on a rotating shift between 8.30am and 8.30pm Monday to Friday.
Working within the Operations Division, you will primarily be responsible for ensuring clients are professionally supported with efficiently run mobile communication technology.
Some of the more specific duties will include (but not be limited to):
- Providing exceptional customer service to Carrier Services and Device Services support clients, via phone and email;
- Using internal systems to ensure all support requests are logged, accurate, updated and completed;
- Tracking repairs, orders and connections;
- Completing all Telstra Network support and general inquiries in line with Helpdesk procedures;
- Providing after hours support on a roster system as required; and
- Liaising with vendors, suppliers and third parties for product updates, troubleshooting support and solution resolution.
To be considered for these positions, you will be a quick learner with demonstrated customer service experience in a similar role. You will operate with a focus on results and solutions, with a professional phone manner, good listening skills, high-level of attention to detail and a demonstrated ability to work well with others.
For the Level 2 positions, you will have proven telecommunications experience in a technical helpdesk environment including Device Support. Relevant tertiary qualifications or vendor specific certifications will be an advantage.
These roles require the successful candidates to be computer literate in order to use the appropriate business hardware, including Outlook, Word and Excel and the Telstra systems. Additionally, you'll have high level organisational skills with effective written and verbal English communication skills and will be a self motivated 'go getter' who is able to work comfortably and accurately in a fast paced environment.
About the Benefits
In return, you will enjoy a competitive salary including bonuses as well as online and on-the-job product training. imei also supports and encourages ongoing professional training with customer service excellence workshops and the opportunity for vendor certification through career paths!
Enjoy a great work/life balance as you work between either 8.30am-5.30pm or 11.30am-8.30pm Monday to Friday in this beautiful location close to the Northern Beaches where you'll find cafes, gyms, an aquatic centre, a child care centre and all other amenities.
In addition, you’ll be joining a flexible and varied workplace where massage days, casual Fridays, monthly awards and staff lunches are the norm.
Put your customer service experience to use in a supportive environment and take advantage of a great company culture - Apply Now!
Please note: All applicants must have the existing legal right to work in Australia.