Fuji Xerox DocuCare Representative
Job No:
47874
Location:
Melbourne, VIC
About the Organisation
CompuMenn Group is an organisation that is contracted solely to Fuji Xerox to provide on-site print services including break/fix repair, programmed preventative maintenance, asset and consumable management, new product training and installation as well as parts installation and distribution across a wide range of leading brands.
A national organisation with coverage in all states, a centralised call centre and more than 80 mobile technicians, CMG can tailor a solution to suit any print need.
About the Opportunity
CompuMenn Group has an exciting opportunity for a Fuji Xerox DocuCare Representative to join their team in Melbourne, VIC.
In this pivotal role, you will be providing preventative maintenance and a high level of customer service to ensure a high standard of print quality, machine performance and client satisfaction.
More specifically, your duties will include (but will not be limited to)
- Providing preventative maintenance for multifunctional devices;
- Representing both CompuMenn and Fuji Xerox Global Services in the delivery of the DocuCare Service;
- Providing clients with device training on how to use the basics of their device, both in one-on-one and group training situations;
- Forwarding any technical device or software faults to FXA as a priority; and
- Ensuring consumables are replaced, stocked and replenished as per site requirements.
This is a great opportunity to begin your career from the ground up, starting with a solid understanding of the basics.
To be successful in this role, you will have exceptional customer service skills as this is a integral part of the position, with the ability to manage sometimes difficult situations while ensuring customer needs are met in an efficient manner. You will also have the ability to rapidly acquire a thorough understanding of device operation and default setup, allowing you to troubleshoot problems with ease and authority.
Your strong communication and team-work skills will also be essential to your success, as well as your ability to be pro-active with your workload. Importantly, you will be well presented, polite and punctual, as you will be the face of the organisation. This is highly autonomous role, so being self motivated and being able to show initiative is essential.
If you have a hands-on approach to learning, a drive to develop your career and a can-do work ethic, this is the role for you!
About the Benefits
In return for your hard work and dedication, you will enjoy an hourly rate in line with the award wage and the staff recognition program in place.
CompuMenn support and encourage ongoing professional training and development opportunities for you to grow your career with the organisation. Ideally, you will use this role as a stepping stone to a long and fruitful career with the organisation.
You'll find great work/life balance, with full time, part time and casual roles, and you’ll be joining a flexible and varied work environment with a fun and friendly team.
If you are looking for an entry level role where you can build a real career for yourself - Apply Now!