Operations Supervisor (Customer Service & Design)
Job No:
52952
Location:
Uralla, NSW
- Pivotal management role with a multi-award winning business!
- Generous remuneration circa $70k to $80k + super!
- Great career opportunities and ongoing professional training!
About the Organisation
Phoenix Foundry is the multi-award winning, Australian owned manufacturer and supplier of cast bronze memorial and cremation plaques and other products throughout Australia. They have been creating and manufacturing beautiful cast bronze plaques, commercial and house signs, commemorative products, cast metal letters and numbers, honour rolls, coats of arms and badges since 1983. Phoenix Foundry also supplies cast bronze products to the USA, Canada and the United Kingdom.
About Life in Uralla
Uralla is a small town on the Northern Tablelands of New South Wales. The town is located at the intersection of the New England Highway and Thunderbolts Way, 465 kilometres north of Sydney and about 23 kilometres south west of the city of Armidale. At the 2006 census, Uralla had a population of 2,267 people. Sitting more than 1000 metres above sea level, Uralla's residents enjoy cool winters and mild summers.
As a classic Australian country town, Uralla's residents enjoy fabulous, fresh and hearty dining, bakeries and cafés as well as a number boutique retailers offering everything from rare books to locally produced Merino wool clothing. Some of the town's major activities and attractions include fossicking for gold and gemstones in the local river and visiting Thunderbolt's grave, Gostwyck Chapel or Dangar's Falls.
About the Opportunity
Phoenix Foundry has an exciting opportunity for a career minded Customer Service professional to join their successful business as Operations Supervisor (Customer Service & Design) based in the picturesque country town of Uralla, NSW.
Reporting directly to the Chief Executive Officer, you will be coordinating a range of functions within this dynamic business while also supervising a team of 8 direct reports.
Some of your day to day duties will include (but not be limited to):
- Coordinating customer service operations from order receipt through to design and proofing;
- Reviewing, developing and implementing system improvement processes;
- Ensuring KPI targets are being met and maintained; and
- Developing and implementing policies and procedures.
Phoenix Foundry is looking for a customer service focused candidate with strong experience building and managing high performing teams.
Importantly, you'll thrive in a busy environment and, as a quick and innovative thinker, you will love taking on challenging projects and resolving issues as they arise.
While not essential, candidates with experience in graphic design, sales and/or marketing will be highly regarded.
About the Benefits
This isn't just a job, it's a career. The right candidate may enjoy fantastic opportunities for progression into a Senior Management role.
You'll become a pivotal player within this highly regarded and multi-award winning small business and will enjoy working within a social and family friendly team.
In return for your hard work and dedication, you'll enjoy an attractive salary circa $70,000 - $80,000 plus super.
What's more, if you're relocating from a metropolitan region, you may also be eligible to receive a Regional Relocation Grant from the NSW State Government.
Phoenix Foundry values their team and is very supportive of ongoing professional development and training.
Don't miss out on this opportunity to progress your career with this leading regional business - Apply Now!