Recruitment matters. Our clients can't grow and outperform their competitors if they don't have the right people (and the best people) working for them. At SCOUT, we're redefining recruitment - streamlining and improving HR functionality for organisations across the globe. If this is the career for you, you'll provide training and support in the use of recruitment software systems that help your clients (HR professional and hiring managers) be as efficient and strategic as possible.
SCOUT is instrumental to helping clients such as Flight Centre Travel Group, Wotif and Parmalat find the best people, as it is the software they use day-in day-out to manage their recruitment activity. Equally, it is through SCOUT that members of the public apply, and are hired for, jobs they love. How cool is that?
SCOUT software has been allowing organisations to advertise job opportunities, manage applications, and find the best people to hire, for 10 years. We're a leader in the competitive Australian market and an up-and-comer in North America. We've got an exciting journey ahead of us!
We have an exciting opportunity for a Customer Service Specialist to join our growing, close-knit team in Milton, Brisbane. This is a full time position, Monday to Friday.
You will be responsible for providing outstanding customer service and problem solving for our corporate clients. This is a unique opportunity for a people-focused individual with exceptional communication skills and a passion for delivering high quality service, to get their foot in the door with a successful organisation.
Some of your duties will include (but not be limited to):
To be considered for this position, you will be energetic and will have experience in a relevant area such as customer service, administration or HR. You must be solutions focused, with a professional phone manner, good listening skills and high-level of attention to detail.
This role requires the successful candidate to have strong computer literacy and highly developed and effective communication skills. Your ability to disseminate information for the client to help them reach the desired outcome will be essential for your success in this role. In addition, you will be a self motivated 'go getter' who is able to work comfortably and accurately in corporate and fast paced team environment.
If you pride yourself on delivering unmatched customer service, we want to hear from you!
Your remuneration package will be made up of a base salary, plus performance-based incentives. From day one you'll feel supported with comprehensive online and on-the-job product training and a "buddy system" within your new team. SCOUT also supports and encourages ongoing professional training with customer service excellence workshops and the opportunity to attend external, accredited training programs! With genuine opportunities for career progression into various leadership, operations, marketing and support roles, this is a chance for you to build your career whilst enjoying increased earning potential and job stability.
Our organisational structure is egalitarian, flat, and built around small, supportive teams. Your Team Leader will be someone who has succeeded in the Customer Service role, and continues to perform this role. They will put their money where their mouth is and lead by example. You'll be supported by this Team Leader, a team and a mentor. We all know the ropes and are invested in helping you succeed.
Further benefits include:
