Administration & Customer Service Coordinator
Job No:
72599
Location:
South Melbourne, Vic.
- Join a global industry leader in phosphate-based chemical products!
- Attractive remuneration package!
- Further enhance your skills in customer service and administration in this fast paced seasonal business!
About the Organisation
Wengfu is a manufacturer and supplier of quality phosphate-based chemical products and currently ranked 7th in the world for production of finished phosphate fertiliser. Wengfu Australia was established in 2010 to represent Wengfu in Australia. Based in Melbourne, Wengfu Australia markets agricultural fertilisers to dealers across the eastern seaboard from storage facilities in Melbourne, Lara, Portland, Adelaide, Newcastle and Brisbane.
With a team of 60 experienced and specialised professionals behind them, Wengfu Australia continues to deliver absolute excellence in their products and service.
About the Opportunity
Wengfu Australia has a rewarding opportunity for two Customer Service Coordinators to join their team on a full-time basis in Melbourne. Reporting to the Customer Service Supervisor, you will work in a team with two other coordinators in order to ensure the day to day sales processes are maintained through the provision of quality customer service and efficient administration support.
Your duties may include, but will not be limited to:
- Providing coordination and administration support;
- Providing a consistently high level of customer service;
- Establishing and maintaining positive customer relationships;
- Coordinating and processing product contracts, orders and collections;
- Maintaining a strong general knowledge of all Wengfu products; and
- Undertaking special projects as advised.
The successful candidate will have experience in administration and customer service, with an exposure to stock control and logistics. You’ll be a process driven individual, with a demonstrated attention to detail and the ability to thrive under pressure.
Your high level of communication skills and exceptional phone manner will ensure your interactions with customers are professional and efficient. Your strong problems solving skills will enable you to resolve issues for customers, sales managers and distribution centres in a timely and effective manner.
Prioritising effectively, you will need to be able to engage in a number of various duties and tasks with various customers at any given time. Working with a client base of repeat customers within the agricultural indutry, the successful candidate will need to be able to effectively engage with these clients to meet their needs.
Above all, you will need to be resilient, attentive and adaptable, with strong computer literacy and impeccable customer service.
About the Benefits
Wengfu Australia would like to offer the ideal candidate an attractive remuneration package! You’ll have the flexibility of working a rotating fortnightly roster, with one week of morning shifts (7am – 3.20pm) and a week of afternoon shifts (10am – 6.20pm). You'll enjoy the benefit of being able to take time in lieu for any overtime worked!
Join a team of dedicated and hard-working individuals in an exciting period of organisational growth.
Expand your customer service and administration skills with a global industry leader! Apply Now!