Service Manager
Job No:
87729
Location:
Medicine Hat, Alberta
- Join a family owned and operated company that is committed to quality service!
- Enjoy a competitive salary plus commissions!
- Great benefits including a health, dental and RRSP plan!
About the Organization
Dunlop Western Star opened its doors in 1999 and has grown to become a full-service company dedicated to the comfort and care of professionals in the transportation industry. We offer our customers sales, complete after-sales care, service and warranty work, body shop services and one of the largest parts departments in Alberta.
The Dunlop family has been well established in the Southern Alberta automotive community since opening their first Ford dealership in 1964 in Lethbridge. While we have continued to grow and diversify, we are proud to keep up the traditional family and rural values and ethical business practices that have provided us with so many loyal customers over the years.
Even after so many decades in the business, we continue to be family owned and operated and are proud to bring our superior sales and support to both our long-term and new customers.
About the Opportunity
Dunlop Western Star has an exciting opportunity for a Service Manager to join their team in Medicine Hat, Alberta.
In this role, you will manage the Service Department to achieve sales, profits, and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
Responsibilities will include:
- Ensuring high-quality service and repairs are provided to customers
- Directing and scheduling the activities of all staff and reviewing completed jobs for quality control
- Preparing and managing the annual operating budget for the department
- Monitoring the workflow of the Service Department and ensuring work is completed properly
- Keeping current about new equipment and tools and recommend purchases
- Maintaining service records and reporting procedures required by the manufacturer and general manager
- Observing repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair orders and dollar sales per Service Advisor
- Planning, analyzing, and managing department finances through determining shop capacity, services in customer demand, and how department skills match customer requirements
- Ensure that customers’ service files are current and readily available and handling escalated customer complaints
- Hiring, educating, motivating, and evaluating the performance of service department staff, and also providing technical knowledge to employees as required
- Conducting meetings with department staff to review activities and/or concerns
In order to qualify for this role, you will have a high school diploma or post-secondary diploma/degree and a minimum of 5 years of experience in an automotive service environment (such as a Service Advisor, Mechanic, Technician, or Shop Foreman).
You will be well suited for this role if you have strong decision making and multi-tasking abilities, along with strong administrative and management skills.
About the Benefits
In exchange for your hard work and dedication, you will receive a competitive annual salary (based on your skills and experience) plus commissions, and benefits including:
- Extended health and dental benefits
- RRSP pension plan
- 2 weeks of vacation to start, and 3 weeks after your second year
- Enjoy the stability of a standard Mon-Fri work week
Best of all, you will enjoy joining a close-knit, family run business where your contributions will be valued and rewarded.
You can also look forward to a fun, social working environment with social events. We even share our season hockey tickets with our team to enjoy!
If you're looking for a new challenge with an open, accountable employer, where you can utilize your skills, this is an opportunity that you cannot miss out on - Apply Now!