This position is for a 2 year term.

About Us: 

At Lutheran Services our mission is to provide exemplary care and services to the elderly, ensuring their well-being and quality of life. We are currently seeking a motivated Program Manager to join our team. This role offers the opportunity to lead the organisation-wide implementation of a new Additional Services program while overseeing various other Aged Care projects. 

The Program Manager - Aged Care, will play a pivotal role in ensuring the successful execution of projects related to residential aged care homes, services, and programs. This includes project planning, program implementation, change management, stakeholder engagement, communication, and reporting. The incumbent will dedicate a significant portion of their time to leading the rollout and integration of a new Additional Services program, with a focus on staff engagement, training, quality assurance, compliance, and customer experience excellence. 

About the role:  

The Program Manager will foster strong relationships with team members and clients, proactively identify areas for improvement, provide guidance through coaching and feedback, and work efficiently to meet organisational objectives. They will cultivate an environment of collaboration, trust, diversity, and inclusion while consistently delivering high-quality outcomes. 

The Program Manager will be responsible for leading and managing all aspects of the organisation-wide rollout of aged care programs, ensuring compliance and risk management. They will oversee key consultancy and supplier relationships, develop comprehensive project plans, and coordinate cross-functional teams to ensure seamless execution. Additionally, they will design and deliver staff engagement and communication programs, develop training materials, and maintain high-quality service delivery through regular program appraisals. 

This role is offered on a 2 year, fixed term basis.  

About you: 

The ideal candidate will have previous experience in project management, preferably within the aged care or healthcare industry, along with strong interpersonal and communication skills. They must demonstrate effective stakeholder engagement, analytical decision-making, and leadership capabilities. Experience in managing multiple departments, facilitating organisational change, and interpreting financial outcomes is essential. Additionally, candidates must hold a valid NDIS clearance and Queensland Driver’s License. 

Tertiary qualifications in operations management, business administration, or related field are desirable, along with knowledge of Additional Services within residential aged care and proficiency in MS Office suite.