Groups Coordinator

Oval Hotel is the first of its kind in Australia. Wrapping gently around the eastern façade of the historic Adelaide Oval and interfacing seamlessly with the existing structure, each room at Oval Hotel enjoys tranquil parkland surrounds.  At Oval Hotel, we're dedicated to creating equally unforgettable moments for our guests, including our corporate guests and partners.

Groups Coordinator

Reporting to the Revenue & Reservations Manager, we have an full-time opportunity for an experienced Groups Coordinator to join our busy team. You’ll be in charge of providing end-to-end service for accommodation and restaurant groups. With a talent for creating world-class experiences, you’ll play a pivotal role in planning, communicating, and reporting on all aspects of group bookings to exceed customers' expectations and maximise revenue.

What you'll be doing

• Coordinate and package group reservations for accommodation, restaurant dining and event day bookings.
• Provide exceptional service to ensure the Oval Hotel is best placed to deliver on its financial return and market reputation.
• Accurately process group reservations and payments, including amendments and confirmations.
• Cross-sell all services and outlets of Oval Hotel & Adelaide Oval, including room upgrades, restaurant bookings and event tickets. 
• Communicate with various stakeholders to maximise potential revenue and guest experiences.

What you'll bring to the role

• Relevant tertiary qualifications and/or industry experience in hotel reservations.
• A group service focus with the capacity to handle group reservations, including managing enquiries, follow-through, and advance deposits.
• Strong understanding of hotel selling status, rates, package plans, room types, credit and cancellation policies.
• Exceptional organisational skills with the ability to multi-task and maintain a calm attitude under pressure.
• Strong technical skills – ability to navigate various systems and manipulate data for reporting purposes.
• Outstanding communication and polished customer service skills.
• Passion and drive to go above and beyond. 

What's in it for you:

• Discounts across Adelaide Oval outlets, including Koffee Ink, RoofClimb, Monarto Café and Malt Shovel Taphouse
• Enjoy special room rates at the Oval Hotel and 50% off stays at EVT hotels - Rydges, QT, Atura, JUCY Snooze and more
• Subsidised car parking (non-event days)
• Access to Adelaide Oval event tickets
• Corporate discounts, including private health, banking, gym and partner offers
• Referral bonuses, Employee Recognition and Assistance Programs

Applications are welcomed by 5pm on 10 October 2024

Applicants 18 & over, will be required to successfully obtain a DHS Working with Children's Check (for paid employment) within the first two months of employment. Use this link to apply for the relevant check: https://www.dcsiscreening.sa.gov.au/SCRequestApplicationIndividual

To be eligible to apply for this role you must be legally permitted to work in Australia.