Front Office Supervisor - INTERNAL ONLY

Oval Hotel is first of its kind in Australia. Wrapping gently around the eastern façade of the historic Adelaide Oval and interfacing seamlessly with the existing structure, each room at Oval Hotel enjoys tranquil parkland surrounds.  Become part of our team who aim to create exceptional experiences that will become long-lasting memories.

Our newly created Front Office Supervisor assists in overseeing the daily functions of the Front Office team to deliver a truly memorable experience for our guests. This is a great opportunity to step up where you'll be assisting the Duty Manager/Front Office Manager with shift supervision and support the team with training and development. You will be extremely hands on, able to pivot to handle competing priorities and be an emerging leader who is looking to grow their career.

What you'll be doing:

• Be across the day-to-day Front Office operations to ensure a seamless customer service every time
• Support the Duty Manager and provide leadership, support and training to Guest Services team members
• Funnel daily communication between the departments during shift
• Actively resolve complaints and challenges presented by guests, or escalate as required
• Assist in all areas of the hotel during peak times to ensure seamless service delivery
• Welcome guests, fostering customer loyalty and build high quality relationships with guests throughout their stay
• Promotion of up selling, generating room revenue and undertaking auditing of operations to maximise revenue
• Assist with reporting, internal audit and compliance requirements as directed

Your skills and experience:

• Minimum 12 months experience in hotel guest services, with a proven track record of customer service excellence
• An uncompromising commitment to providing an exceptional experience for our guests
• A natural, bright and bubbly customer service style that sets you apart from the rest
• Be a calming influence with the ability to sustain and drive positive team culture that people want to be part of
• Ability to maintain high workloads and meet tight deadlines, with exceptional time management skills

Please note that out of hours work including nights, weekends and public holidays are a requirement of this role.

What's in it for you:

• Discounts across Adelaide Oval outlets including Koffee Ink, RoofClimb, Monarto Café and Malt Shovel Taphouse
• Enjoy special room rates at the Oval Hotel and 50% off stays at EVT hotels - Rydges, QT, Atura, JUCY Snooze and more
• Access to $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• Subsidised car parking (non-event days)
• Corporate discounts including private health, banking, gym and partner offers
• Referral bonuses, Employee Recognition and Assistance Programs

Internal applications are due by 5pm Friday 4 April 2025.

Applicants 18 & over, will be required to successfully obtain a DHS Working with Children's Check (for paid employment) within the first two months of employment. Use this link to apply for the relevant check: https://www.dcsiscreening.sa.gov.au/SCRequestApplicationIndividual

To be eligible to apply for this role you must be legally permitted to work in Australia.

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