Front Office - Duty Manager

Oval Hotel is Australia’s first boutique hotel built into a stadium, wrapping elegantly around the eastern façade of the historic Adelaide Oval. Every stay here is something special, surrounded by parklands and defined by world-class service.

We’re looking for a hands-on, guest-focused Front Office - Duty Manager to help lead our daily operations and ensure every guest experience is seamless, warm and memorable. You’ll be a confident multitasker, a steady leader under pressure, and someone who thrives in a fast-paced, premium environment.

What you’ll do:

• Oversee day-to-day hotel operations and uphold the highest service standards
• Lead, support and develop the Guest Services and Concierge teams
• Handle guest enquiries and challenges with professionalism and care
• Drive revenue through upselling, auditing and optimising operational performance
• Contribute to forecasting, financial analysis and cost management
• Assist across departments during peak periods to ensure smooth service delivery
• Manage workforce planning, rosters and compliance requirements

What we’re looking for:

• Proven experience as a Duty Manager or Front Office Supervisor in a hotel environment (luxury experience a plus)
• A natural communicator with a bright, professional and approachable style
• Calm and solutions-focused under pressure, with strong organisational skills
• Demonstrated ability to motivate teams and foster a positive, high-performance culture
• Passionate about hospitality and driven to create exceptional guest experiences

What's in it for you:

While working at the iconic Adelaide Oval, you’ll be rewarded for contributing to the delivery of world-class events through our suite of employee benefits including:

• Access to Event Day tickets
• Discounts across Adelaide Oval, RoofClimb and Oval Hotel
• Enjoy special rates at the Oval Hotel and 50% off stays at EVT hotels
• Paid Parental Leave (over and above the Government PPL scheme).
• Subsidised car parking
• Health & Wellness programs
• Training & development opportunities
• Private Health corporate discounts

The Fine Print:

• Out-of-hours work is a requirement of this role in line with the business's operational needs and includes weekends, evenings and public holidays.
• Applicants 18 & over, will be required to successfully obtain a DHS Working with Children's Check within the first two months of employment. Use this link to apply for the relevant check: https://www.dcsiscreening.sa.gov.au/SCRequestApplicationIndividual
• To be eligible to apply you must be legally permitted to work in Australia.

Ready To Make Your Mark?

Apply now. Applications will be shortlisted for interview as they're received.