Tenancy Management Worker

Audrey Rainsford – Carlton (VIC)

Full Time Basis

• Join a growing a non-denominational, not-for-profit organisation committed to social justice fand social inclusion.
• Competitive pay rate: $38.68 - $47.27 per hour (dependent upon qualifications & experience)
• Access to NFP Salary Packaging
• Full Time Basis
• Based at our Audrey Rainsford Supportive Housing in Carlton(VIC)

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing, support, and tenancy services. We employ more than 1,000 staff across Victoria and Tasmania.

Your new role

We are currently seeking a proactive individual to join our Tenancy Management Team as the Tenancy Management Worker in this Full-Time position. You will be reporting to the Tenancy Coordinator and Tenancy Manager and will be responsible for managing our spacious and beautifully finished self-contained apartments. In this dynamic role, you will oversee this important program which supports people who have experienced long-term homelessness and focuses on the provision of affordable housing to prevent a return to homelessness.

This position requires a professional who is skilled and comfortable with working alongside people with complex needs, who may be experiencing challenges regarding their aging needs, including mental health, cognition, mobility and literacy challenges.

Your responsibilities and duties will also include the below:

• Coordinate the arrival/departure requirements of residents, by completing all required paperwork and arranging financial assessments.
• Follow up on rental issues, including the financial arrangements for rental payments, arrears and accounts
• Liaise with resident’s administrators/representatives and Centrelink/Veterans Affairs
• Report maintenance issues and faults to the Asset Services Manager and undertake regular inspections of units with other Wintringham and/or Wintringham Housing staff
• Complete associated documentation in relation to housing inspections
• Initiate, follow up and represent Wintringham Housing and/or Wintringham through appropriate formal tenancy procedures including applications to and appearances at the Victorian Civil and Administrative Tribunal (VCAT)
• Maintain spreadsheets and reporting required internally and externally.
• Assist in the preparation of management reports and other information across a range of defined areas of service delivery
• Fulfil rental provider duties in accordance with the Residential Tenancies Act 1997
• Maintain knowledge of tenancy legislation and any other legislation
• Manage tenancies to high standards in accordance with requirements as a Housing Association

What is in it for you?

We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:

• Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
• Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
• Free access to wellbeing services + discounts to retailers: When you are employed at Wintringham, you will have access to our Employee Assistance Program, Staff wellbeing portal as well as discounts to some of Australia’s leading retailers.

We are looking for candidates with the following:

• Current Victorian driver’s licence
• First Aid Certificate – Workplace Level 2
• Minimum of 2 years Community Housing experience in tenancy.
• A thorough understanding of the current VCAT/ Residential Tenancies Act 1997
• Experience in CHINTARO or industry Real Estate Management Software
• Knowledge of housing and support issues facing older homeless people who may have a physical and/or mental disability and/or drug and alcohol issues
• An understanding of Aged Care Packages, Aged Care Assessment Services and other community services
• Real Estate Qualification – Real Estate Agent’s Representative.
• Ability to work with residents who may have a physical or sensory disability and who could display verbal or physically challenging behaviours

This sounds great! How do I apply?

For more information about the role, you can download a copy of the Position Description here

Applications can be directed to Tania Walsh and submitted via our website.

Please upload your documents in PDF Format

Applications close on Monday 28^th of July 2025 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2025 Influenza Immunisation before commencing employment, and must provide evidence.