Customer Service Officer

The Opportunity: 

• Provide administration support to the Barcaldine Administration Office and deliver exceptional customer service  
• Minimum base salary of $69,612.92 per annum + up to 12% Superannuation contribution  
• Comprehensive benefits package

Who we are:

Barcaldine Regional Council, located in the heart of the Central West of Queensland, is committed to providing exceptional services to the Barcaldine region, which includes the communities of Alpha, Jericho, Barcaldine, Aramac, and Muttaburra. With a wealth of talent within the organisation, and amazing facilities, we have created a vibrant workplace that blends old-fashioned, small-town charm with a rich indigenous history. We honour the Iningai and Bidjara peoples, the Traditional Custodians of this land, and embrace the diversity of Elders and community members.

Barcaldine Regional Council strives to provide our employees with a safe, secure, and supportive environment, where employees are encouraged to live by our values and reach their full potential. Our vision is to have a positive, sustainable, and innovative workplace, ensuring a bright future for all. 

About the region:

If you need a break from the city lifestyle and are seeking a better work/life balance, Barcaldine Regional Council is waiting for you! 

Embrace the opportunity to work in a supportive, community-focused environment while enjoying the tranquillity and charm of regional living.

The Regional Council is made up of the former Shires of Aramac, Barcaldine and Jericho including the towns of Alpha, Jericho, Barcaldine, Aramac and Muttaburra.

The region is one of the largest cattle producing regions in Central Western Queensland and also has a productive sheep, wool and macropod harvesting industry with the prospect of mining.

About the role: 

In this role you will be based within the front-of-house of our Barcaldine Office, providing high-end support to both internal and external stakeholders and clients. We are seeking an individual who is confident, outgoing and can hit the ground running. Within this role, no day will be the same.

The successful applicant will be responsible for:

• Providing administrative, secretarial, and financial support to the relevant District Office, using sound judgement, initiative, confidentiality, and sensitivity in all tasks.
• Assisting other employees with various administrative duties to support the successful delivery of Council services.
• Maintain adequate supplies of consumables, such as stationery, printer supplies and kitchen necessities.
• Delivering high quality customer service to ensure internal and external stakeholders have positive interactions with Council.
• Operate computers and related systems to perform the duties and responsibilities of the role effectively.

For more information, Click here to view the Position Description

Location: This position is based in Barcaldine, with Regional Work and Travel as required.

Classification Level: Minimum Level 2.1 of the Queensland Local Government Industry (Stream A) Award – State 2017 and the Barcaldine Regional Council Certified Agreement 2022.

Wage: Minimum base salary of $69,612.92 per annum + up to 12% Superannuation contribution.

Payment of Wages: Council employees are paid fortnightly.

Hours of work: 72.5 hours over 9 days with a rostered day off (RDO) every fortnight.

Leave: Five (5) weeks annual leave per annum + 17.5% loading. Fifteen (15) days personal leave (sick leave) per annum.

Equal Opportunity: Barcaldine Regional Council is an equal opportunity employer, and all suitably qualified applicants are encouraged to apply.

What we are looking for: 

• Proven experience in providing clerical and administrative support with sound knowledge of administration practices and procedures.
• Demonstrated strong time management skills, organisation and planning with an ability to prioritise and manage multiple tasks and meet critical deadlines.
• Experience working collaboratively and contributing positively in a team environment.  
• Demonstrated proficiency in the operation of internal computer systems, software and experience with Microsoft Office Suite.
• Must understand and display Workplace Health and Safety with a good understanding of how to maintain a safe working environment. 

Closing date: Sunday, 6 April 2025 at 11:59pm

For more information, please contact Human Resources via email hrm@barc.qld.gov.au