Casual Visitor Experience Supervisor
Job No:
BATC59
Location:
Bathurst
About the role
Do you enjoy being at the centre of live events and helping create spaces where people feel welcome, safe, and well looked after? Are you someone who notices the small details that turn a good visit into a great one?
Bathurst Memorial Entertainment Centre (BMEC) is looking for Visitor Experience Supervisors to support the delivery of front-of-house and hospitality operations at one of regional Australia’s busiest and most loved venues.
From live shows, concerts and films to workshops, conferences, meetings and rehearsals, BMEC is always buzzing. This role sits right at the heart of event delivery and plays a key part in how patrons, hirers, and touring companies experience the venue on the day.
Visitor Experience Supervisors manage events at a shift level, leading Casual Visitor Experience Team Members and supervising our volunteer ushers during performances to ensure service is friendly, calm and professional. Working from event briefs prepared by the Visitor Experience Coordinator, they support and oversee bar operations, ensure that any events involving food comply with food safety requirements, and monitor service standards throughout the event. They act as the key point of contact from a hospitality perspective during each event, helping ensure functions run smoothly from doors open through to pack down while maintaining safety, compliance and a high-quality customer experience.
This role focuses on the delivery of venue hire events with most events taking place in the evenings and on weekends, with some events mid-week making this role ideal for someone seeking flexible, ad hoc work that fits around other commitments. It’s a great opportunity for someone who enjoys live theatre or events, values teamwork, and wants to play an important part in delivering outstanding experiences for our community.
Position Summary
To view the Position summary click here
Essential Criteria
- A positive and upbeat demeanour, well presented with a customer centric passion for hospitality and the overall experience of visitors within a venue.
- Solutions orientated with a customer centric approach.
- Ability to work harmoniously in a team environment
- Proven experience supervising staff and delivering the customer experience in a venue or similar setting.
- A NSW Responsible Service of Alcohol Certificate.
- A current paid NSW working with children check (Or willing to obtain).
- Cash handling experience including preparation of floats and reconciliations
- Experience with stocktaking and stock control to minimise ullage or write off.
- Ability to work flexible hours including weekends, evenings, and public holidays.
Confident with computers, apps and picking up new systems.
The role also oversees food and beverage services for patrons and venue clients, working closely with hirers and internal teams to make sure hospitality runs smoothly. The role also ensures child safe protocols are understood and in place at an event level, supporting a safe and welcoming environment for young people and families.
BMEC is more than a venue. It is a place where the community comes together. If you enjoy working with and leading people, and helping create welcoming, memorable experiences, we would love to hear from you.
Want To Know More?
Hourly Rate: $39.15
Position Status: Casual
Application closing date: Sunday, 22 March, at 11.30pm
Contact Officer: Graham McNab – 6333 6162
How to Apply?
To apply, please click Apply. There are screening questions that must be answered to apply for the position. You will need to upload a Resume to complete the application.
You can save and return to your job application at any time prior to the closing date. Unfortunately, applications that are not completed by the closing date and time will not be considered.
Your application information will be kept confidential in line with the Privacy Amendment (Private Sector) Act 2000 and the Privacy and Personal Information Protection Act 1998.
Bathurst Regional Council is committed to being a flexible, safe, equal and inclusive workplace where diversity is embraced and supported.
As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background.
Bathurst Regional Council is committed to being a Child Safe organisation with a zero tolerance for child abuse.