Coordinator Greenspace Customer Experience

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are currently seeking a highly experienced, and talented individual to join our Greenspace Services section on a  permanent, full-time basis as a Coordinator Greenspace Customer Experience. This position requires a motivated person responsible for leading and coordinating, customer experience and administration.

The primary purpose of the role is customer centricity with an unwavering commitment to delivering outstanding customer experiences.

Responsibility of the role primarily includes:

• Lead and coordinate support, advice and service to customers, staff and other sections of Council by understanding their needs and issues to determine mutually beneficial outcomes for all.
• Coordinate the day-to-day Customer experience and administration operations for OSM by providing leadership and ensuring excellent customer service.
• Develop and Maintain a Customer Experience Strategy for the section
• Maintain high levels of Key Performance Indicators (KPIs) that reflect a high level of customer service
• Assist in elevating the profile throughout the community through effective customer service delivery methods

Qualifications and experience

Essential:

• Relevant tertiary qualification in business, management, administration or related field
• Extensive experience and success in people management and strategy delivery in a customer-focused environment
• Demonstrated ability in a multi-skilled environment to manage own performance and the performance of a team
• Strong relationship management skills
• Proven experience in managing high workloads and competing demands in a timely manner with minimal supervision
• Effective written and verbal communication skills
• Demonstrated experience using computer software programs including Microsoft Office and the maintenance and development of databases
• Current class ‘C’ driver's licence.

Desirable:

• Experienced in managing high-performing teams, making significant strategic improvements to an area and managing community engagement in complex environments
• Experience implementing business improvement initiatives and monitoring their performance
• Experience implementing digital customer service systems.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $2,092.25 per week
• 35-hour working week 
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing date:           Friday 30 August 2024, 11.59 pm    

Contact officer:       Donna Wallace on 9839 6328

Internal ref:              BCC1953