Customer Service Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About Kids' Early Learning

Here at Council, we own and operate a childcare business, Kids’ Early Learning, with a portfolio of 27 childcare centres and over 70 family daycare educators.

Kids’ Early Learning has approximately 300 full-time, part-time and casual staff, and operates throughout the Blacktown local government area, serving over 1700 families and providing care and learning needs for their children.

If you would like to know more about Kids' Early Learning, please visit our website.

About the opportunity

We are seeking to fill a permanent full-time position at the Kids' Early Learning head office. This position will primarily be responsible for providing information, advice and service to Kids’ Early Learning (KEL) customers by understanding their needs and issues to determine mutually beneficial outcomes for them and KEL.

Qualifications and experience

Essential:

• Certificate of Attainment in a work-related customer service and or administration tertiary course
• Solid customer service experience in a high-volume/transaction business
• Strong administration skills
• Effective written and verbal skills communication skills.

Desirable:

• Relevant qualifications (e.g. Certificate/Diploma in Business Administration)
• Knowledge of early childhood education and care applicable legislation/regulations
• Above average communication skills
• Strong familiarity with website and mobile childcare software applications
• Solid computer skills.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,271.21 per week
• 35-hour working week 
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing date:           Friday 11 July 2025, 11.59 pm    

Contact officer:       Serena Quigley on 9839 6868

Internal ref:              BCC868