Customer Service Officer (Internal only)

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

The Blacktown City Information Centre is at the forefront of the Council's interface with its customers. We have an exciting opportunity within our award-winning call centre to work on a permanent, part-time basis. 

In this role, you will provide a high level of customer service to customers requiring information regarding our products and services. We are looking for applicants who are interested in joining a highly competent team, focused on providing quality support and service. You will be providing support to customers over the phone within the call centre and in person at the customer service counter.

Our hours of operation are 8.15 am - 4.30 pm, Monday - Friday. Your start and finish times will vary in accordance with our business needs.

Qualifications and experience

Essential:

• Administrative qualifications or specialist skills training
• Customer service experience in either telephone or face-to-face enquiries in a high-volume area
• Experience in a call centre environment
• Cash handling experience
• Experience in computer applications.

Desirable:

• Previous experience in Local Government.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,408.84 per week, pro-rata
• 28-hour working week 
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing date:           Friday 25 July 2025, 11.59 pm    

Contact officer:       Kevin Poilly on 9839 6534

Internal ref:              BCC727