Support Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

At Blacktown Arts, we walk alongside our First Nations Elders, Knowledge Holders, and broader communities of artists, partners and collaborators in our shared vision of creative and cultural experiences being part of everyone’s daily lives. A deep sense of culture, place and people sits at the heart of everything we do.

The Support Officer position will be customer-focused, providing a welcoming environment to the visitors, artists and contractors of The Leo Kelly Blacktown Arts Centre. We are looking for casual staff who have demonstrated experience in customer service and can communicate programs and information to customers from a wide range of backgrounds and age groups

Our casual staff guide visitors and facilitate activities within our exhibitions, public programs and makers space, making all experiences welcoming and memorable. The role includes reception, administrative assistance to the team, safety, front of house ushering, ticketing, set up and pack down for events and catering, as well as maintaining the appearance of a multipurpose venue.

We are seeking casual staff that have availability during our Tuesday - Friday weekday operating hours, where the rostered hours will vary each week. There are also some opportunities to work evenings for events.

As this is a casual position, there are no guaranteed hours of work. You will be rostered or called in for duty on an ‘as required’ basis only. Your employment is conditional upon there being work available which could include weekdays and weekends.

Qualifications and experience

Essential:

• Minimum Cert III in a related field
• Suitable experience in an arts environment and or demonstrable interest and or participation in the arts industry
• High-level oral and written communication skills including sound negotiation and conflict resolution skills
• Demonstrated organisational skills, strong interpersonal skills with the ability to maintain the strictest confidentiality and professionalism
• Demonstrated commitment to customer service
• Demonstrated advanced skills in Microsoft Office Suite
• Ability to work productively and collaboratively within a fast paced multidisciplinary environment
• Working with Children Check valid for paid work.

Desirable:

• Experience using corporate databases (e.g. TRIM, Tech1, SCOUT)
  
• Experience in basic financial management
  
• Proven competency in minute taking
  
• Proven excellent time management and organisation skills, with attention to detail and accuracy
  
• Demonstrated ability to manage multiple tasks, meet diverse business priorities and work under pressure to tight deadlines
  
• Demonstrated ability to manage a busy and ever-changing workload.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $38.9186 per hour plus 25% casual loading 
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

This position has been identified as child related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to https://www.service.nsw.gov.au/transaction/apply-for-a-working-with-children-check.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing date:           Friday 1 August 2025, 11.59 pm    

Contact officer:       Jenna Keevers on 0429 891 404

Internal ref:              Casual