Animal Services Support Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are looking for an experienced Animal Services Support Officer on a permanent, full-time basis, with exceptional communication skills to uphold our values, and work with the public to assist in their compliance with responsible animal ownership. 

The candidate will be highly motivated, have advanced animal handling techniques, which align with our low-stress animal handling and welfare ethics. This role requires skills with the safe capture, restraint and transport of animals including livestock.

A rotating roster for on-call duties is also required. 

A successful candidate will:

• Ensure tasks are carried out to meet customer and business needs within nominated time frames
• Seize and/or impound companion animals in compliance with legislative requirements and Council’s policies and procedures
• Facilitate the surrender of companion animals and the impounding of livestock at BARC or elsewhere within Council boundaries
• Reunite animal owners with their pets as quickly as possible
• Educate animal owners on provisions of legislation which affect them.

Qualifications and experience

Essential:

• Formal qualifications or a demonstrated high level of experience in animal management or similar
  regulatory environment
  
• A high level of experience handling companion animals
  
• A sound knowledge and understanding of animal care and welfare issues
  
• High level oral and written communication skills, including sound negotiation and conflict resolution skills
  
• Current class C driver’s licence.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,362.15 per week
• 38-hour working week
• Rostered Day Off (RDO) every fortnight
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing date:           Friday 26 September 2025, 11.59 pm    

Contact officer:       Tracy Murphy at tracy.murphy@blacktown.nsw.gov.au

Internal ref:              BCC1237