Customer Service Officer - Casual x 2

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $26.43 billion regional economy, Blacktown City is also home to 34,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We're excited to be rolling out a brand new food and garden waste service, and we’re looking for 2 x Customer Service Officers to join our team on a casual basis to help our community make a smooth transition. 

In this role, you will support residents by responding to enquiries across phone, email, SMS and our new chat function, providing clear guidance, resolving concerns, and helping people feel confident with the new service. You will be part of a friendly, fast‑paced team committed to delivering great customer experiences. With Council’s operating hours running from 8:30 am to 4:30 pm, Monday to Friday, your shifts will vary based on operational needs.

If you’re passionate about helping people, enjoy problem‑solving, and want to contribute to an important community initiative, we would love to welcome you aboard!

Qualifications and experience

Essential:

• Relevant qualifications in an appropriate field and/or relevant experience
• A minimum of twelve (12) months’ work experience in a similar role
• Customer service experience in either telephone, email or face to face enquiries
• Experience in computer applications.
• Availability to work flexible working hours
• Ability to work in a team environment
• Demonstrated commitment to customer service.

Desirable: 

• Previous experience in Local Government.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $37.5914 per hour, plus 25% casual loading 
• Casual working hours 
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.
   
   Best of luck.

Closing date:           Friday 13 February 2026, 11.59 pm    

Contact officer:       Kamaljeet Kaur on 9839 5170

Internal ref:              Casual x 2