Support Officer Hinkler Hall of Aviation
Job No:
BDBRC1278
Location:
Bundaberg
$76,286 per annum + super + benefits
Permanent Full-Time
People, Community and Connection, Arts, Tourism Venues and Events
About The Opportunity (Internal Only)
This is an exciting opportunity to support the Supervisor in ensuring excellence in customer service and delivering exceptional visitor experiences. In this role, you will provide support to the Supervisor in coordinating and developing the Hinkler Hall of Aviation and Fairymead House, ensuring a high standard of customer service and an engaging visitor experience. You will contribute to the planning and delivery of visitor services, marketing, and promotional activities, as well as assist in the maintenance and development of exhibitions, collections, and interpretive materials. Additionally, you will support team development by collaborating with colleagues to create an efficient and effective working environment.
About You
- Demonstrated knowledge of and experience in customer service administration and coordination.
- Demonstrated knowledge of and experience in a retail, tourist attraction or commercial environment and ability to work alone with minimal supervision.
- Demonstrated ability in working independently or in a team in a professional and positive manner to deliver quality customer service outcomes.
- Proven ability to build relationships with internal customers and stakeholders as well as external organisations and suppliers.
- Possess strong numeracy skills and cash accuracy as and where it applies to working in a commercial tourist attraction.
- Demonstrated time management skills that have been used to deliver positive outcomes.
- Proven ability to use Windows Microsoft Suite and an ability to comprehensively learn industry standard software such as customer sales management software and associated systems.
- Demonstrated ability to gather data generated from information systems and databases to ensure efficient and effective e response and delivery of program requirements.
- Experience in the use of business-specific customer sales management software and hardware support systems.
- Ability to use Collection Management software programs.
- Willingness to work on a roster, including weekend and public holiday work as required.
- Current C Cass Drivers Licence.
- Certification for suitability to work with children desirable.
The Selection Process
We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment.
A merit based recruitment process will be undertaken to identify suitable candidates for this role.
How to Apply
To apply or find out more about the Position Description or our Benefits, Rewards and Recognition visit our Careers with Council webpage.
Closing Date: Monday, 7 April 2025 at 11.30 pm AEST
Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on Monday, 7 April 2025 whichever is sooner.
Thank you for your interest in this position. We look forward to receiving your application.
* Please note, Labour Hire employees are ineligible to apply for internally advertised vacancies.