Regulatory Services - Multiple Positions (Officer and Senior Officer)

Permanent Full-Time
Compliance Services, Regional Growth and Development
Bundaberg Region 
Salary: 

• Regulatory Services Officer: $70,861 per annum + super + benefits
• Senior Regulatory Services Officer - Animal Management: $81,112 per annum + super + benefits

Make a Difference in Your Community - In the Field and Behind the Scenes

Do you enjoy variety in your work - splitting your time between engaging with the public out in the field and managing detailed investigations and reporting at your desk? Bundaberg Regional Council is seeking both Regulatory Services Officers and a Senior Regulatory Services Officer - Animal Management to help ensure our community remains safe, well-regulated, and supported through fair enforcement and public education.

These roles are ideal for individuals who are confident working both independently and as part of a team, thrive on real-world problem-solving, and can remain calm and professional in complex or emotionally sensitive situations.

Regulatory Services Officer

This is an excellent opportunity to contribute to your community by supporting the enforcement of Council's local laws and State legislation. In this role, you will undertake patrols, conduct investigations, and respond to a range of compliance matters such as animal management, overgrown allotments, abandoned vehicles, and regulated parking. Your ability to communicate effectively and maintain composure in challenging situations will be essential to delivering high-quality service to the public.

About You:

• Demonstrated knowledge and experience in conducting investigations and enforcing Local Government legislation, particularly related to Animal Management and Local Laws.
• Experience in animal management and animal husbandry, including cattery and kennel maintenance, disease control and animal hygiene, local laws and parking regulations.
• Strong communication (oral and written) and interpersonal skills, including the area of problem solving and negotiation.
• Proficient in using computer systems, including electronic infringement software, devices and the Microsoft Office suite.
• Ability to work both autonomously and in a team environment.
• Available to work outside normal operating hours and in accordance with the section’s roster.
• Physically capable of performing manual handling duties.
• Holds a ‘C’ Class driver’s licence.
• Ability to effectively manage conflict and maintain a calm, professional approach to members of the public.

Desirable:

• Certificate IV in Government (Statutory Investigation and Enforcement) or equivalent. 

To view the Regulatory Services Officer Position Description, please click here.

Senior Regulatory Services Officer - Animal Management

This role supports leadership within the Regulatory Services team by assisting the Team Leader in mentoring and guiding Regulatory Services Officers, promoting consistent service standards, and improving the delivery of animal management services. As a Senior Officer, you will be responsible for managing high-level investigations, supporting regulated dog enforcement, and ensuring the effective resolution of complex customer requests. You will also contribute to staff training, community engagement, and the development of best-practice compliance tools and resources.

About You:

• Relevant qualifications and/or demonstrated experience in regulatory investigations and compliance.
• Excellent oral communication skills including mediation, negotiation and conflict resolution.
• Knowledge of current Queensland local government and State animal management legislation.
• Well-developed problem solving and research skills with the ability to provide detailed operational advice and mentoring to Regulatory Services animal management staff.
• Demonstrated knowledge of or ability to quickly acquire knowledge of Local Government work practices, policies, procedures, and guidelines.
• Ability to work outside normal operating hours and in accordance a rotating roster.
• Experience in preparing routine correspondence, memorandums, and reports.
• Well-developed computer skills.
• Holds a ‘C’ Class driver’s licence.
• Ability to effectively manage conflict and maintain a calm, professional approach to members of the public.

Desirable:

• Certificate IV in Government (Statutory Investigation and Enforcement) or equivalent. 
• Experience with noise monitoring technology and preparing court documentation.
• First line supervisor training and/or proven experience in guiding/mentoring staff.

To view the Senior Regulatory Services Officer - Animal Management Position Description, please click here. 

These positions offer a chance to make a direct impact in the Bundaberg community through meaningful and dynamic work.

Why Work with Us?

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone. 

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create. 

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• 9-day fortnight roster
• Access to Fitness Passport
• Wellbeing and mental health support programs, including access to our Employee Assistance Program
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clicking here.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.

We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential.

The preferred candidate will be required to undergo a National Police Check and pre-employment medicals (which may include drug and alcohol testing), as part of the recruitment process.

How to Apply

Ready to take the next step in your compliance career and make a real impact in your community? We'd love to hear from you!

To apply, submit your application online by clicking the “Apply” button. Please include:

1. A current resume
2. A cover letter addressing the “About You” section (max. 2 pages).

For enquiries, please contact careers@bundaberg.qld.gov.au or 1300 883 699. Please quote job reference BDBRC1350. 

Applications close on Tuesday, 22 July, 2025, at 11:59 pm AEST.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities, visit our Careers with Council webpage. We look forward to receiving your application.