Senior Address Management Officer

$76,286 per annum + super + benefits
Permanent Full-Time
Revenue, Corporate and Commercial Services
Bundaberg Region 

About Us

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone. 

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create. 

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• Regular rostered days off 
• Access to Fitness Passport
• Uniform allowance
• Wellbeing and mental health support programs, including access to our Employee Assistance Program
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clicking here.

About The Opportunity

In this key role, you will manage and maintain Bundaberg Regional Council's Name and Address Register (NAR), ensuring its integrity and compliance with statutory requirements. You'll play a critical part in providing administrative support to the Rating/Property team, enhancing data quality across Council systems, and leading improvements in address management practices.

Key Responsibilities

In this role, you will (but not be limited to):

• Manage, maintain, and validate data within Council's NAR. 
• Identify, investigate and merge duplicate records, and monitor system accuracy on an ongoing basis. 
• Engage with stakeholders to coordinate address management processes and provide expert guidance on address-related data handling. 
• Develop and implement procedures, training, and policies that support consistent and correct use of the NAR across Council.
• Administer suppression directions in accordance with the Land Valuation Act 2010 and Council’s privacy standards.
• Process monthly reports and analyse data trends using tools such as BNBGuard.
• Update and maintain the BNBGuard portal and assist with Change of Address workflows.
• Prepare accurate and timely correspondence, reports, and statistics relevant to property and rating administration.
• Provide high-level administrative support to the Rates and Property team, contributing to a culture of continuous improvement and quality service.
• Lead or support the supervision and training of lower-level staff or trainees when required.
• Maintain up-to-date knowledge of systems, processes, and legislation relevant to address and property management within local government.

About You

• Demonstrated high-level administrative support experience in confidential, client-focused setting. 
• Strong interpersonal, oral and written communication skills to effectively consult and problem-solve across various stakeholders.
• Proven ability to work independently and as part of a team with discretion, tact and confidentiality. 
• Strong office management and time management skills, with the ability to manage multiple priorities in a high-pressure environment. 
• High level of accuracy and attention to detail in preparing correspondence, reports, and data maintenance. 
• Demonstrated supervisory skills and time management principles that can be used to manage outcomes. 
• Desired: Experience in Civica Authority NAR, property/rating systems, CRM, and knowledge of Council rating activities.
• Desired: Certificate or diploma qualifications relevant to the role. 

To view the Position Description for this role, please click here.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.

We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential.

The preferred candidate will be required to undergo a National Police Check as part of the recruitment process.

How to Apply

To apply, submit your application online by clicking the “Apply” button. Please include:

1. A current resume
2. A cover letter addressing the “About You” section (max. 2 pages).

For enquiries, please contact careers@bundaberg.qld.gov.au or 1300 883 699. Please quote job reference BDBRC1359 - Senior Address Management Officer. 

Applications close on Friday, 8, August 2025, at 11:59 pm AEST.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

Thank you for your interest in this position. To explore all our current opportunities, visit our Careers with Council webpage. We look forward to receiving your application.