Tenancy Coordinator Tasmania

Bellerive TAS

Full Time Basis

• Join a growing a non-denominational, not-for-profit organisation committed to social justice fand social inclusion.
• Competitive pay rate: $55.39 per hour (based on qualifications & experience)
• Access to NFP Salary Packaging
• Full Time Basis with Part Time arrangements considered
• Intrastate travel is required – Launceston, Devonport and Burnie(TAS)          
• Our office is located at our Bellerive Site in Hobart (TAS)

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing, support, and tenancy services. We employ more than 1,000 staff across Victoria and Tasmania.

The Tasmanian tenancy team is part of our housing supports program who work with older Tasmanians to maintain stable long-term housing and seek ways to improve their overall health and well-being.

Your new role

We are currently seeking a proactive individual to join our Tenancy Management Team as the Tenancy Coordinator in this Full-Time position. In this role you will oversee and manage Wintringham Community Housing units in various locations Statewide while providing key leadership and working closely and collaboratively with the Housing and Homelessness Support (HHS) Team, Property Services Team, and tenants.

Your responsibilities and duties will also include:

• Oversee and manage tenancies to high standards in accordance legislative requirements, Wintringham standards and philosophy of social justice
• Effectively supervise tenancy management worker/s through coaching, supervision, debriefing, regular informal and formal performance feedback and reviews, and professional development support
• Coordinate and participate in team meetings, resident meetings and other forums as required
• Undertake transition of all resident and other relevant information input into relevant software
• Assist tenants to maintain stable housing and independence through paying their rent
• Resolving arrears by proactively engaging with tenants in a timely and supportive manner, maintaining the properties and therefore sustaining their accommodation
• Maintain and where required, develop data collection spreadsheets to record data that enables effective analysis of the assistance and follow up provided through the program
• Coordinate the entry and exit of residents from housing properties in conjunction with other relevant service providers
• Respond to resident feedback and complaints in line with Wintringham policy and procedures
• Utilise relationships within sectors to assist access into other services and systems

What is in it for you?

We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:

• Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
• Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
• Free access to wellbeing services + discounts to retailers: When you are employed at Wintringham, you will have access to our Employee Assistance Program, Staff wellbeing portal as well as discounts to some of Australia’s leading retailers.

We are looking for candidates with the following:

• Certificate IV in Community/Social Housing
• Current Tasmania driver’s license
• First Aid Certificate – Workplace Level 2
• A good understanding of the current Tasmanian Residential Tenancies Act 1997.
• Experience representing in the Magistrates Court of Tasmania
• Experience in working effectively and sensitively with a broad range of clients, including those with high support needs and challenging behaviours
• Excellent written and verbal communication skills.
• A commitment to social justice.
• Experience in CHINTARO or industry Real Estate Management Software, trust accounting, Microsoft and Excel etc (highly advantageous)

This sounds great! How do I apply?

For more information about this role, a copy of the Position Description can be accessed here.

Applications can be directed to Lisa Roberts and submitted by via the Wintringham website.

Please submit a Cover Letter to accompany your CV.  

Applications close on Thursday 22^nd of May 2025 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2025 Influenza Immunisation before commencing employment and must provide evidence.