About the role

Reporting to the Reception Eligibility Manager, the Receptionist contributes to the wider Burnside Hospital Administration team, and is responsible for providing and supporting secure, reliable, efficient, and fit for purpose administrative solutions to meet the Hospital’s operational objectives, and facilitating positive patient experiences through the Hospital. This role requires engaging with patients, visitors, hospital staff, professionals and service providers to support the provision of Burnside Hospital’s purpose - to provide exceptional care, always.

This is a permanent part-time opportunity (0.6 FTE minimum) at our Stepney location. The role operates on a flexible 6-day roster (morning, afternoon, evening and Saturday shifts).

About you

You will enjoy engaging and communicating with patients, visitors, hospital staff, and clinical and management professionals while applying your customer service excellence experience and administrative skills in a way that helps Burnside Hospital achieve its operational and administrative goals. This position requires an individual who:

• Has demonstrated experience working in a hospital-based clinic or theatre bookings area.
• Holds or is working towards formal relevant qualifications.
• Commits to a patient-focused approach in service provision, and displays the highest levels of personal presentation and professional and courteous conduct in this client-facing role.
• Has exceptional communication and interpersonal skills with well-developed written and verbal skills.
• Is proficient in Microsoft applications and hospital database systems, and has well-developed word processing skills.
• Is able to work both autonomously and collaboratively in a team.
• Demonstrates ability to multitask, self-prioritise and to work to a deadline.
• Is flexible and proactive in their approach to work, with a positive ‘can do’ attitude.
• Possesses strong organisational skills, attention to detail, and problem-solving ability.
• Embodies Burnside Hospital’s values-based approach.
• Maintains the highest ethical standards and treats all hospital and patient matters with confidentiality and respect.

Apply now

Burnside Hospital’s history is steeped in strong community connection. Often described as a country hospital in the city, we’re proud of our reputation for quality care and providing a warm and welcoming environment for patients and our people. If you’re ready to join a dedicated team and contribute to the exceptional patient experience we provide, and are looking for an employer who values individual contributions and offers continuous professional development, we want to hear from you! Click ‘Apply’ to view the Position Description and submit your application.

As an employee of Burnside Hospital, you will enjoy the benefit of

• A Healthy Work-Life Balance: We seek to provide you with an exceptional life experience. That’s why we offer flexible working hours and schedules within a supportive environment that value both your professional and personal life.
• Convenience and Safety: Free car parking options available at our hospitals, located in the eastern suburbs close to the city.
• Career Development: We offer structured training programs, educational support, and development initiatives to help you build your capabilities and potential for career and personal growth. We’re a stable and secure organisation with a reputation for quality service, big enough to provide opportunities while being small enough to know your name so you’ll feel seen and heard.
• Competitive Benefits: Our not-for-profit status allows us to offer salary-sacrificing arrangements where a portion of your income (up to $18,550) is allocated to pay for approved living expenses, meals, entertainment, and vehicle novated leasing before your income tax is calculated, meaning you pay less income tax and have more money in your pocket.
• Wellbeing: We ensure our people are well supported through free counselling and physiotherapy assistance, pharmacy and health insurance discounts, free flu vaccinations, and generous leave entitlements.
• Peer Recognition: We value everyone's contributions, and our reward and recognition program is designed to celebrate the people who truly embody our values and make our workplace exceptional.
• Impactful Work: Working at Burnside Hospital means making a difference in the lives of the people we serve. You’ll be part of a team that is dedicated to providing compassionate, high-quality care to our patients every day.

About us

Burnside Hospital is one of South Australia's foremost private healthcare providers, offering a range of services and clinics across our two sites, Toorak Gardens and Stepney, caring for and supporting the thousands of patients who choose to have their healthcare needs met here each year. We are committed to providing exceptional care to our patients, their families, and the community and pride ourselves on our values-based approach of caring with empathy and respect, prioritising safety and wellbeing, and investing in continuous learning and professional growth. We work together as a team and value diversity, ensuring a positive, inclusive culture for everyone.

All appointments are made subject to a satisfactory working with children check and pre-employment health assessment.