About the role

Reporting to the Reception Eligibility Manager, the Eligibility Clerk will be responsible for verifying Burnside Hospital patients’ insurance coverage and benefits, ensuring accurate billing and payment processing, as well as undertaking other administrative tasks related to controlling and processing patient information. The Eligibility Clerk contributes to the wider Burnside Hospital Administration team, pivotal to the functioning of Burnside Hospital by providing and supporting secure, reliable, efficient, and fit for purpose administrative solutions to facilitate an easy and comfortable patient journey through the hospital.

This permanent part-time opportunity offers a healthy work life mix with a 3-day working week (days to be confirmed) based at our Stepney site.

Key responsibilities include:

• Submit health fund online Eligibility Checks via iPM and other portals.
• Patient eligibility:

• Contact health funds with queries
• Process and print informed financial consent (IFC) letters, and post out or call patients to advise out-of-pocket cost
• Check the financial status of patients
• Check Theatre lists against iPM ensure that all patients have an IFC
• Take Excess or self-insured payments over the phone if required
• Follow up all quotes.

• Assist the medical records staff to provide a daily Theatre list and medical records for upcoming admissions.
• Perform any other clerical duties as directed by the Reception Eligibility Manager.
• Ensure all work is carried out in accordance with Occupational Health and Safety requirements.
• Ensure a professional approach is maintained in the performance of all activities.
• Maintain confidentiality in accordance with relevant policies.

Please find attached Position Description for further details

About you

You will enjoy engaging and communicating with patients and clinical and management professionals while applying your keen attention to detail and administrative skills in a way that helps Burnside Hospital achieve its operational and administrative goals.

This position requires an individual who has:

• Experience in health fund validations, data entry, patient services or ward clerk services, ideally.
• Well-developed word processing skills.
• Excellent written and verbal communication skills and well-developed interpersonal skills.
• Knowledge of relevant professional guidelines, Australian Standards and Statutory requirements.
• Ability to work both autonomously and collaboratively in a team.
• Ability to self-prioritise and to work to a deadline.
• Demonstrated patient-focused approach in service provision.
• Strong organisational skills, attention to detail, and a problem-solving ability.
• Commitment to learning and development to expand current knowledge and expertise relevant to this role.
• Willingness to embrace and demonstrate the values of Burnside Hospital.

You will enjoy the benefit of

• A greater take home pay, through the option to salary package up to $18,550 pre-tax annually on a range of everyday living expenses, meals and entertainment, and vehicle novated lease and associated vehicle running expenses.
• A healthy work life balance through flexible work options.
• A wellbeing program which includes counselling support and three free physiotherapy sessions per year.
• Various health-related discounts and offerings.

About us

Burnside Hospital is committed to providing exceptional care to our patients, their families, and the community. Our vision is to be the hospital of choice, trusted for our compassionate services and innovative practices. We pride ourselves on our values-based approach of caring with empathy and respect, prioritising safety and well-being, and investing in continuous learning and professional growth. We work together as a team and value diversity, ensuring a positive, inclusive culture for our staff.

If you are a motivated person who realises the opportunity this role offers and are ready to be a part of a team where you can utilise your skills to deliver positive outcomes, we want to hear from you!

Simply complete the application process by clicking the ‘Apply Now' button and submit your current resume and cover letter. 

At Burnside Hospital we embrace, endorse and celebrate difference, and are committed to creating and fostering a diverse and inclusive community and culture where everyone belongs. We welcome and encourage applications from all backgrounds, including people with disabilities, all age groups, the LGBTQ+ community, and culturally diverse backgrounds, including First Nations People. Our team values diverse perspectives, deepening our understanding of the needs of our patients and stakeholders, helping create a great place to work and volunteer. 

Burnside Hospital is a proud Bronze Tier Health + Wellbeing Equality Index (HWEI) holder and partners with Pride in Health and Wellbeing in our provision of safe and inclusive workplaces and services.

All appointments are made subject to a satisfactory working with children check and pre-employment health assessment.

No recruitment agencies please.