About the role

Reporting to the Finance Manager, the Finance Officer Accounts Receivable is responsible for controlling the Hospital’s billing, invoicing, and collections processes to ensure timely and accurate revenue reporting. This role requires working closely with patients, Health Funds and Hospital departments to resolve outstanding accounts while maintaining compliance with Hospital policies and healthcare regulations. The Finance Officer Accounts Receivable is a key contributor to the Finance team, pivotal to the functioning of Burnside Hospital, supporting the achievement of its purpose, values and business objectives. This is a permanent full-time opportunity based at our Stepney site.

Key responsibilities include:

• Follow up outstanding Sundry Debtors (both patient and non-patient related), ensure timely collection of payments and monitor organisational benchmarks.
• Investigate and resolve claim rejections or discrepancies in collaboration with relevant departments.
• Process patient and Health Fund refunds.
• Prepare quotes for self-insured patients.
• Maintain Tenants and Health Fund Registers.
• Ensure that the patient management system is updated with regular changes into Health Fund contract rates “i-Assist”.
• Reconcile Accounts Receivable control accounts and ageing reports and maintain accurate and up-to-date records of accounts receivable transactions.
• Proactively work with internal and external stakeholders to achieve deadlines.
• Prepare and monitor benchmark reporting for patients’ invoices.
• Assist in comparing and reviewing Health Fund contract rates.
• Identify and develop initiatives to ensure automation and continuous improvement in system and processes.
• Ensure that the billings are done regularly and monitor the turnaround time for billings.
• Assist Billing Officers with data entry and invoice processing in a timely manner to achieve deadlines and improve turnaround time for billing of invoices.
• Backfill the Billing Officer and Senior Finance Officer duties when needed.
• Work closely with various departments to smooth overall billing, refund and write off processes
• Assist in annual financial audits by providing necessary documentation.
• Ensure billing and collection processes comply with Hospital policies and healthcare regulations.
• Provide other general administrative/finance support as required.

Please find attached Position Description for further details

About you

You will enjoy engaging and communicating with internal and external stakeholders while applying your keen attention to detail and analytical and technical skills in a way that helps the department achieve its financial and administrative goals.

This position requires an individual who has:

• Proven experience in analysing transactional data and making recommendations to decision makers.
• General knowledge of the Patient Management System and Financial Information systems.
• Well-developed interpersonal and communication skills with the ability to engage and communicate effectively with internal and external stakeholders in person and by telephone.
• Strong organisational and time management skills, attention to detail, and a competent problem solver, able to prioritise own work to meet deadlines and enable quick and accurate issue resolution.
• Proficiency in Microsoft applications including Excel, and advanced numeracy skills.
• Innovative mindset with ability to review and analyse situations, procedures and systems, and recommend and implement changes and improvements where necessary.
• Ability to work both autonomously and collaboratively in a team.
• Willingness to embrace and demonstrate the values of Burnside Hospital.

You will enjoy the benefit of

• A greater take home pay, through the option to salary package up to $18,550 pre-tax annually on a range of everyday living expenses, meals and entertainment, and vehicle novated lease and associated vehicle running expenses.
• A healthy work life balance through flexible work options.
• A wellbeing program which includes counselling support and three free physiotherapy sessions per year.
• Various health-related discounts and offerings.

About us

Burnside Hospital is committed to providing exceptional care to our patients, their families, and the community. Our vision is to be the hospital of choice, trusted for our compassionate services and innovative practices. We pride ourselves on our values-based approach of caring with empathy and respect, prioritising safety and well-being, and investing in continuous learning and professional growth. We work together as a team and value diversity, ensuring a positive, inclusive culture for our staff.

If you are a motivated person who realises the opportunity this role offers and are ready to be a part of a team where you can utilise your skills to deliver positive outcomes, we want to hear from you!

Simply complete the application process by clicking the ‘Apply Now' button and submit your current resume and cover letter. 

At Burnside Hospital we embrace, endorse and celebrate difference, and are committed to creating and fostering a diverse and inclusive community and culture where everyone belongs. We welcome and encourage applications from all backgrounds, including people with disabilities, all age groups, the LGBTQ+ community, and culturally diverse backgrounds, including First Nations People. Our team values diverse perspectives, deepening our understanding of the needs of our patients and stakeholders, helping create a great place to work and volunteer. 

Burnside Hospital is a proud GOLD Tier Health + Wellbeing Equality Index (HWEI) holder and partners with Pride in Health and Wellbeing in our provision of safe and inclusive workplaces and services.