About the role

Reporting to the Reception Eligibility Manager, the Receptionist contributes to the wider Burnside Hospital Administration team, and is pivotal in providing and supporting secure, reliable, efficient, and fit for purpose administrative solutions to meet the Hospital’s operational objectives and facilitate a positive patient experience through the Hospital. This role requires engaging with patients, visitors, hospital staff, professionals and service providers to support the provision of Burnside Hospital’s purpose, to provide exceptional care, always. This is a permanent part-time opportunity (0.4 FTE) based at our Toorak Gardens site, and operates on a 7-day roster basis, afternoon, evening and weekend shifts.

Key responsibilities include:

• Support the pre-admission, admission and discharge of patients, obtaining accurate information necessary for completion of accounts, medical and statistical records
• Collect Health Fund excess payments and account payments details
• Assist patients, volunteers and visitors as required with non-medical enquiries
• Operate Hospital Communication System during hours required
• Ensure confidentiality of patients, volunteers and staff at all times
• Prepare daily reports for financial and statistical reporting
• Prepare and maintain patient notes for admission
• Maintain accurate records of incoming patients details to health funds and process letters, advising patients of financial responsibility
• Balance cash register on completion of shift and process receipts via computer
• Reconcile cash register and settle EFTPOS at the end of each shift
• Provide quality patient-centered services to ensure patient satisfaction at all times
• Ensure the accuracy, integrity and privacy of patient information
• Maintain a physically safe and culturally sensitive clinical environment for all patients, their families and staff

Please find attached Position Description for further details

About you

You will enjoy engaging and communicating with patients, visitors, hospital staff, and clinical and management professionals while applying your customer experience and administrative skills in a way that helps Burnside Hospital achieve its operational and administrative goals.

This position requires an individual who:

• Has demonstrated experience working in a hospital based clinic or theatre bookings area.
• Holds or is working towards formal relevant qualifications.
• Commits to a patient-focused approach in service provision.
• Has exceptional communication skills with well-developed written, verbal and interpersonal skills.
• Is proficient in Microsoft applications and hospital database systems, and has well-developed word processing skills.
• Demonstrates ability to work both autonomously and collaboratively in a team.
• Demonstrates ability to multitask, self-prioritise and to work to a deadline.
• Is flexible and proactive in their approach to work, with a positive ‘can do’ attitude.
• Possesses strong organisational skills, attention to detail, and problem-solving ability.
• Commits to learning and development to expand current knowledge and expertise relevant to this role.
• Is willing to embrace and demonstrate the values of Burnside Hospital.
• Maintains the highest ethical standards and treats all hospital and patient matters with confidentiality and respect.
• Displays the highest levels of personal presentation and behaviour in the Hospital’s client-facing environments and contributes to harmonious working environment.

You will enjoy the benefit of

• A greater take home pay, through the option to salary package up to $18,550 pre-tax annually on a range of everyday living expenses, meals and entertainment, and vehicle novated lease and associated vehicle running expenses.
• A healthy work life balance through flexible work options.
• A wellbeing program which includes counselling support and three free physiotherapy sessions per year.
• Various health-related discounts and offerings.

About us

Burnside Hospital is committed to providing exceptional care to our patients, their families, and the community. Our vision is to be the hospital of choice, trusted for our compassionate services and innovative practices. We pride ourselves on our values-based approach of caring with empathy and respect, prioritising safety and well-being, and investing in continuous learning and professional growth. We work together as a team and value diversity, ensuring a positive, inclusive culture for our staff.

If you are a motivated person who realises the opportunity this role offers and are ready to be a part of a team where you can utilise your skills to deliver positive outcomes, we want to hear from you!

Simply complete the application process by clicking the ‘Apply Now' button and submit your current resume and cover letter. 

At Burnside Hospital we embrace, endorse and celebrate difference, and are committed to creating and fostering a diverse and inclusive community and culture where everyone belongs. We welcome and encourage applications from all backgrounds, including people with disabilities, all age groups, the LGBTQ+ community, and culturally diverse backgrounds, including First Nations People. Our team values diverse perspectives, deepening our understanding of the needs of our patients and stakeholders, helping create a great place to work and volunteer. 

Burnside Hospital is a proud GOLD Tier Health + Wellbeing Equality Index (HWEI) holder and partners with Pride in Health and Wellbeing in our provision of safe and inclusive workplaces and services.

All appointments are made subject to a satisfactory working with children check and pre-employment health assessment.

No recruitment agencies please.