Visitor Experience Coordinator
Job No:
BMEC001
Location:
Bathurst
About the role
Do you love creating places where people feel instantly welcome? Are you the kind of person who notices the small details that turn a good visit into a great one?
Bathurst Memorial Entertainment Centre (BMEC) is looking for a Visitor Experience Coordinator to lead the front of house and hospitality experience at one of regional Australia’s busiest and most loved venues.
From live shows, concerts and films to workshops, conferences, meetings and rehearsals, BMEC is always buzzing. This role sits right at the heart of the action and plays a big part in how people feel when they walk through our doors.
The Visitor Experience Coordinator looks after the day to day front of house and hospitality operations, leading staff and volunteer ushers to deliver friendly, calm and professional service. The role includes scheduling staff for events, preparing and sharing clear event briefs with staff and shift supervisors, and making sure everyone is confident and ready before doors open.
Position Summary
To view the Position summary click here
Essential Criteria
A positive and upbeat demeanour, well presented with a customer centric passion for hospitality and the overall experience of visitors within a venue.
Solutions orientated with a focus on improving process and systems for the benefit of customers and peers.
Ability to work harmoniously in a team environment
Proven experience leading staff and delivering the customer experience in a venue or similar setting.
A NSW Responsible Service of Alcohol Certificate.
A current paid NSW working with children check (Or willing to obtain).
Cash handling experience including preparation of floats and reconciliations
Experience with stocktaking and stock control to minimise ullage or write off.
Ability to prepare staff rosters and supervise staff
Ability to work flexible hours including weekends, evenings, and public holidays.
Confident with computers, apps and picking up new systems.
The role also oversees food and beverage services for patrons and venue clients, working closely with hirers and internal teams to make sure hospitality runs smoothly. Alongside this, the Visitor Experience Coordinator reviews processes, looks for ways to improve the visitor experience, and explores opportunities to strengthen the commercial side of front of house and hospitality operations. The role also ensures child safe protocols are understood and in place at an event level, supporting a safe and welcoming environment for young people and families.
This is mostly a weekday role however due to the nature of events, flexibility is required work out of hours including weekends to meet event delivery requirements.
BMEC is more than a venue. It is a place where the community comes together. If you enjoy leading people, improving how things work, and helping create welcoming, memorable experiences, we would love to hear from you.
What We Can Offer
Work/Life Balance enjoy a rostered day off every third week to recharge and reset
Generous Leave Entitlements to support your personal and family needs
Fitness Passport to Stay active and healthy
Training & Development to expand your skills
Employee Assistance Program for confidential support services
Want To Know More?
Salary: $1,349.60 to $1,417.96 per week + 12% superannuation
Position Status: Permanent – Full-time
Hours of work: 38 hours per week - Hours of work may be rostered over 7 days including daytime, evenings and weekends as required.
Application closing date: Sunday, 15 February 2026, at 11.30pm
Contact Officer: Grear McAdam – 6333 6172
How to Apply?
To apply, please click Apply. There are screening questions that must be answered to apply for the position. You will need to upload a Resume to complete the application.
You can save and return to your job application at any time prior to the closing date. Unfortunately, applications that are not completed by the closing date and time will not be considered.
Your application information will be kept confidential in line with the Privacy Amendment (Private Sector) Act 2000 and the Privacy and Personal Information Protection Act 1998.
Bathurst Regional Council is committed to being a flexible, safe, equal and inclusive workplace where diversity is embraced and supported.
As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background.
Bathurst Regional Council is committed to being a Child Safe organisation with a zero tolerance for child abuse.
