Customer Care - On the Job Trainer/National Support
Job No:
CAP2389
Location:
Melbourne and Sydney
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader of the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.
About the role:
We are currently seeking an experienced, results focused Customer Service professionals to join our Training Team based in either New South Wales or Victoria.
As the On-the-Job Trainer you will use your expertise as a Customer Care Advisor and passion for training and development to train new team members through a structured induction and onboarding program, as well as ad-hoc process changes and refresher training. This role will positively impact the customer experience through improved individual and team effectiveness.
Key Experience Preferred:
- Previous experience working within the S.M.A.R.T Customer Care environment
- Strong communication skills
- Exceptional Customer Service Skills
- Outstanding knowledge of the S.M.A.R.T product and how it benefits our customers
- A team player who as demonstrated a willingness to share information and mentor others
- Strong presentation skills, with an ability to fairly and accurately assess others' talents
- Previous experience in developing others is an advantage, however training will be provided.
Your success in this role will come from:
- Strong interpersonal skills
- High level of organisational skills
- Ability to develop and support a team
- Problem solving and timely decision-making skills
- Strong computer literacy
- Flexible and mobile - ability to travel within the region
What we offer you!
- Stability: We continue to grow which means stability and career opportunities are readily available for the right applicants!
- Attractive Remuneration: Our success is our people, which is why we offer attractive remuneration commensurate of experience.
- Employee Rewards Program: Our program, S.M.A.R.T Rewards, has been specifically designed to benefit our employees who can enjoy discounts on groceries, clothing, fuel, holidays, and more!
- Refer a Friend Program: Refer to us one of your skilled friends and be generously rewarded.
- Work-life Balance: At S.M.A.R.T we know how important work-life balance is. We have supportive management and there is NO WEEKEND work, ever!
- Career Progression: Genuine opportunity to develop and do more with your career if that’s your ambition, we will support you getting there.
- Monthly BBQ’s: Lunch on us once a month!
- Build a bigger, better future for yourself
- Be part of a national company with 180+ locations
- Salary + employee share plan. gift of $$$ shares in the business
If you are interested in joining this exciting opportunity, please email applications to Georgia Valodimos: careers@ capitalsmart.com.au
Applications close COB 31st January