Case Manager (Care Finder)

Grampians Office - Ballarat

Part Time Basis

INTERNAL ONLY

• Work with a rapidly growing not-for-profit organisation committed to social justice
• Flexible working arrangements (including work from home)
• Competitive pay rate - $36.09 - $43.56 per hour depending on experience and qualifications
• Access to pool cars
• Laptop and mobile phone provided.
• Part Time Basis – 1 day/week
• Based at our Grampians Office in Ballarat (VIC)

Who are we?

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality housing and services. We employ more than 1,000 staff across Victoria and Tasmania.

Our Community Care programs see our employees assist our clients in their homes and in the community. As an organisation that advocates for social justice, we are committed to upholding our values of options, dignity and rights for our clients as well as our employees.

Your new role

We are currently seeking an enthusiastic Care Finder Case Manager to join our Housing and Homelessness Support team at our Grampians Office based in Ballarat to cover surrounding suburbs on an ongoing Part Time basis – 1 day per week. Care finders provide specialist and intensive assistance to help people within the Care finder target population to understand and access aged care and connect with other relevant supports in the community. The successful candidate will provide assertive outreach to assist older people who face barriers to accessing aged care and are vulnerable, marginalised, and disadvantaged.

Your responsibilities and duties will include:

• Undertake assertive outreach to find and connect with marginalised clients, including visiting people in their own homes or other informal locations.
• Conduct comprehensive assessments and develop support plans in collaboration with clients.
• Support clients to navigate My Aged Care and other services systems including NDIS to ensure they are receiving the services they want, need and are entitled to.
• Complete/review client file documentation and ensure timely and accurate recording of client information and data.
• Participate in Communities of Practice and peer-based forums to share knowledge and develop strategies to engage with people who need support to navigate the aged care system.
• Raise awareness of the Care Finder Program with the local community, including with other services providers.

What we will require from you:

• A tertiary qualification in Social Work, Welfare, Community Services, Health or a related discipline, or extensive experience working in the homelessness, aged care or community sector. (Essential)
• First Aid Level 2. (Desirable)
• Current Driver’s Licence. (Essential)
• An understanding of ageing needs including unique experiences based on lived experiences, values and culture. (Desirable)
• Trained in Family Violence risk assessment and safety planning (MARAM in Victoria). (Desirable)
• Experience in a Case Management role with experience in Aged Care, Homelessness, Disability, Health, Mental Health or Family Violence.
• Demonstrated understanding of the Aged Care (My Aged Care), Housing and Homelessness, NDIS and other relevant service systems.
• Demonstrated experience providing case coordination across a range of service providers and maintaining professional relationships
• Strong IT skills and great knowledge of Microsoft Office suite
• Excellent phone manner and customer service skills
• Ability to have tactful and difficult conversations with people who may be experiencing distress or mental health issues
• The ability to prioritise tasks
• A caring and non-judgmental approach with the ability to work with people from varying socio-economic backgrounds

How to apply

For more information about the role, you can download a copy of the Task Analysis here and of the  Position Description here 

Confidential enquiries can be made to the People & Culture team on 03 9376 1122. 

Applications can be directed to Aymeric Derbecq (HHS Grampians Coordinator) and submitted via our website.

Please upload your CV and Cover Letter in PDF format.  

Applications close Thursday 29^th  of August 2024 at 5pm

Successful applicants will be required to undergo a Preemployment Screening Check, NDIS Worker Screening Check and Police Records check. Refusal to provide your information to these parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having three doses of a COVID-19 vaccine as well as a 2024 Influenza Immunisation vaccination before commencing employment and must provide evidence.

Wintringham is committed to providing safe and inclusive environments and services. We celebrate differences in ability, age, culture, gender, gender identity, race, religion, sexuality, spirituality and beliefs. Everyone has a right to feel welcome, respected and valued in a workplace free of discrimination and harassment.

The safety of all older people is paramount, and we have zero tolerance for family violence including elder abuse.

Wintringham proudly acknowledges Australia’s First Peoples as the Traditional Owners and Custodians of Country and pay respect to Elders past, present and emerging.

Diversity and inclusion makes our community and Wintringham stronger, and contributes to helping us end homelessness for older people.