Course Advisor

Job No: CE231
Location: Melbourne- Southbank


Catalyst Education is a leading training provider, delivering education inspired by care and compassion. With three wholly owned Registered Training Organisation (RTO) subsidiaries, we specialise in the early childhood, aged and disability care sectors.

As renowned, long-standing RTO providers, our workplace and distance training empower our learners with real-life, practical and professional skills to provide the highest level of education and care. 

Our values to be caring and compassionatebe brave, and make a difference has created a supportive, inclusive, and professional team environment to be a part of as we continue to grow.



We are on the lookout for a driven outbound/inbound Course Advisor to join our successful and motivated team on a Full-time, 12mth fixed-term basis.

The successful candidate for this role will love outbound! As part of exciting business growth, this role focuses primarily on proactively targeting B2B outbound segments, as well as engaging and closing marketing generated inbound new learner B2C opportunities.


The duties of this role include but are not limited to.

  • Working with the Team Lead, Sales Head and marketing, drive outbound B2B and B2C call campaign initiatives
  • Respond to inbound course enquiries via phone, email and live chat communication
  • Capture and maintain your pipeline via CRM (HubSpot)
  • Create and develop supportive relationships with target pipeline opportunities
  • Work both independently and within the course advisor team
  • Strive towards achieving and exceeding monthly KPI's and targets

Our selection criteria for this position:

  • 1-2yrs experience within a sales and/or customer service environment

  •  Contact call centre experience – beneficial but not mandatory 

  • Experience and/or knowledge of the RTO sector – beneficial but not mandatory

  •  Experience in early childhood or aged care setting – beneficial but not mandatory


  •  Great salary and uncapped incentive structure

  •  Comprehensive induction and training

  • Fun, supportive and driven team

  •  All tools of the trade provided (including scripts and templates)

  •  Staff can study our courses for free, including First Aid

  •  Health & Wellbeing and Employee Assistance Programs

  •  First class modern office facilities (free gym, change rooms and bike storage facilities)

  •  Social activities


Catalyst Education is a leading Australia training provider with three wholly owned Registered Training Organisation (RTO) subsidiaries; Selmar Institute of Education, Royal College of Healthcare and Practical Outcomes.  Our well-respected RTOs have educated over 30,000 learners, delivering practical, accredited courses in early childhood, aged and disability care.

We believe in a future where compassion thrives; where people support each other to connect, belong and to feel valued at every stage of their lives.

Through human-centred education, we give people the knowledge and professional skills to create a caring and compassionate society.

Make your mark on this exciting role, click on 'Apply for this job' to submit your application today. All applications are treated with the strictest of confidence. 

Catalyst Education is an equal employment opportunity employer, providing a collaborative and supportive working environment.

Recruitment agencies need not enquire, we have this one covered thank you.



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